DOI: https://doi.org/10.52970/grmapb.v1i2

Published: 2021-05-12

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Articles

Behavioral Stimulus for Using Bank Mestika Mobile Banking Services: UTAUT2 Model Perspective

Fenny Krisna Marpaung, Reni Shinta Dewi, Ernest Grace, Acai Sudirman, Maria Sugiat

61 - 72

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Designing of Service Dominant Logic and Business Model Canvas: Narrative Study of Village Tourism

Mariana Simanjuntak

73 - 80

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Usability Factors as Antecedent and Consequence on Business Strategy and SERVQUAL: Nielsen & Mack Approach

Tasrik Hasrat, Khairina Rosyadah

81 - 92

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Service Quality (SERVQUAL) Dimensions on Customer Satisfaction: Empirical Evidence from Bank Study

Sigit Sugiarto, Vivi Octaviana

93 - 106

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The Effect of Service Quality Elements on Customer Satisfaction

B. Bungatang, R. Reynel

107 - 118

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