Main Article Content
Abstract
This research aims to determine the effect of user interface, user experience, and perceived ease of use on interest in use and to determine the moderating role of perceived usefulness in the relationship between user interface, user experience, and perceived ease of use with interest to use. The sample in this study consisted of people in Denpasar City who knew Sociolla and could download the SOCO by Sociolla application, as many as 105 people. The data analysis technique uses the Validity Test, Reliability Test, Classical Assumption Test, Coefficient of Determination Test (R2), t-test, and Hayes Process Moderation Model. From the research results obtained, the user interface has a positive and significant effect on interest to use, user experience has a positive and significant impact on interest to use, perceived ease of use has a significant positive impact on interest to use, perceived usefulness moderates the relationship between the user interface and interest to use, perceived usefulness moderates the relationship between user experience and interest to use and perceived usefulness moderates the relationship between perceived ease of use and interest in using. Researchers can suggest that SOCO by Sociolla is expected to always make applications with an attractive appearance and design, create a system that can provide a fast response, contains complete features, and is easy to use, and make applications with many benefits and advantages.
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References
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- Syanni, D. F. (2020b). The Influence Of Perceived Ease Of Use, Perceived Enjoyment, And User Experience On Behavior Intention To Use Podcast Services Among Students.
- Wahyuni, A. S., & Dewi, A. O. P. (2018). Persepsi Pemustaka Terhadap Desain Antarmuka Pengguna (User Interface) Aplikasi Perpustakaan Digital “iJogja” Berbasis Android. Jurnal Ilmu Perpustakaan, VII(1). https://ejournal3.undip.ac.id/index.php/jip/article/view/22810
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References
Andrew F. Hayes. (2018). Analisis dengan Variabel Moderator melalui PROCESS di SPSS. https://www.semestapsikometrika.com/2018/01/analisis-dengan-variabel-moderator.html
App Store. (2024a). Ratings Aplikasi Beauty E-Commerce di App Store . https://www.apple.com/id/app-store/
App Store. (2024b). Ulasan Konsumen Sociolla di App Store pada Tahun 2021-2024. https://apps.apple.com/id/app/soco-by-sociolla/id1451280877
AppBrain. (2024). Jumlah Unduhan Beauty E-Commerce di App Store dan Play Store. https://www.appbrain.com/
Ardianto, K., & Azizah, N. (2021). Analisis Minat Penggunaan Dompet Digital Dengan Pendekatan Technology Acceptance Model (TAM) Pada Pengguna di Kota Surabaya. Jurnal Pengembangan Wiraswasta, 23(1). https://doi.org/10.33370/jpw.v23i1.511
Atriani, A., Permadi, L. A., & Rinuastuti, B. H. (2020). Pengaruh Persepsi Manfaat dan Kemudahan Penggunaan Terhadap Minat Menggunakan Dompet Digital OVO. Jurnal Sosial Ekonomi Dan Humaniora, 6(1). https://doi.org/10.29303/jseh.v6i1.78
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly: Management Information Systems, 13(3). https://doi.org/10.2307/249008
Dr. Iyan Mulyana, M. K., Agung Prajuhana P., M. K., & Mohamad Iqbal S., M. K. (2019). Buku Ajar Desain Grafis dan Multimedia.
Hafsyah, A. H. (2020). Pengaruh Kepuasan Konsumen, Perilaku Konsumtif, Dan Gaya Hidup Hedonis Terhadap Transaksi Online (E-Commerce). Prisma (Platform Riset Mahasiswa Akuntansi).
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate Data Analysis. Seventh Edition. Prentice Hall. In Exploratory Data Analysis in Business and Economics.
Hanifah Rahmawati. (2024). Analisis Tingkat Kepuasan Pelanggan Pada Aplikasi Sociolla di DKI Jakarta.
Istiana. (2024). Pengaruh Persepsi Kemudahan, Promosi dan Kualitas Layanan Elektronik Terhadap Keputusan Pembelian Konsumen dengan Kepercayaan sebagai Vraiabel Mediasi ( Studi Kasus Pada toko Daring Kosmetik Sociolla).
Ivan Christian Santoso, Agung Stefanus Kembau, & Julius Sutrisno. (2024). Mengapa Pengguna Memilih Dompet Digital GoPay? Studi Tentang Pengaruh Persepsi Terhadap Kemudahan, Keamanan, Dan Manfaatnya. Th, 4(1), p-ISSN. https://doi.org/10.30813/digismantech.v4i1.5937.g2956
Izzuddin, M. G., & Ilahiyyah, I. (2022). Pengaruh User Interface, Brand Image, dan Digital Literacy terhadap Minat Penggunaan Bank Digital. Jurnal Maksipreneur: Manajemen, Koperasi, Dan Entrepreneurship, 12(1). https://doi.org/10.30588/jmp.v12i1.994
Jogiyanto. (2008). Sistem Informasi Keperilakuan Edisi Revisi. In Yogyakarta. Penerbit Andi.
Kotler, P. (2012). Kotler P. Marketing management/Philip Kotler, Kevin Lane Keller. Pearson Educ Int. 2012. Pearson Education International.
Kumala, D. C., Pranata, J. W., & Thio, S. (2020). Pengaruh Perceived Usefulness, Perceived Ease of Use, Trust, Dan Security Terhadap Minat Penggunaan Gopay Pada Generasi X Di Surabaya. Jurnal Manajemen Perhotelan, 6(1). https://doi.org/10.9744/jmp.6.1.19-29
Mirnig, A. G., Meschtscherjakov, A., Wurhofer, D., Meneweger, T., & Tscheligi, M. (2015). A formal analysis of the ISO 9241-210 definition of user experience. Conference on Human Factors in Computing Systems - Proceedings, 18. https://doi.org/10.1145/2702613.2732511
Mohammad Syahirul Alim. (2020). Pengaruh User Experience Terhadap Behavior Intention to Use Joox Melalui Attitude Toward Behavior (Doctoral Dissertation, Universitas Internasional Semen Indonesia).
Nguyen, T. T. N. (2020). Developing and validating a five-construct customer satisfaction model in beauty and cosmetic E-commerce. Heliyon, 6(9). https://doi.org/10.1016/j.heliyon.2020.e04887
Nizar, A. M., & Yusuf, A. (2022). Pengaruh Persepsi Kemudahan Penggunaan dan Kepercayaan Terhadap Minat Menggunakan Aplikasi Dompet Digital LinkAja. J-MAS (Jurnal Manajemen Dan Sains), 7(2). https://doi.org/10.33087/jmas.v7i2.569
Play Store. (2024a). Ratings Aplikasi Beauty E-Commerce di Play Store. https://g.co/kgs/LSLGPHF
Play Store. (2024b). Ulasan Konsumen Sociolla di Play Store pada Tahun 2021-2024. https://play.google.com/store/apps/details?id=com.socialbella.soco&hl=id
Prasetyo, R. B. (2023). Pengaruh E-Commerce dalam Dunia Bisnis (Vol. 1, Issue 1). https://journal.sabajayapublisher.com/index.php/jmeb
Putra, E. (2020). Pengaruh Promosi Melalui Sosial Media Dan Review Produk Pada Marketplace ShopeeTerhadap Keputusan Pembelian (Studi Pada Mahasiswa STIE Pasaman). Jurnal Apresiasi Ekonomi, 8(3). https://doi.org/10.31846/jae.v8i3.298
Rezeky Nainggolan. (2022). Pengaruh Privasi, Daya Anggap, Kemudahan Penggunaan, Keandalan, Keefisienan, Kepuasan Pelanggan Terhadap Kesetiaan Pelanggan Dengan Perilaku Konsumen Dalam Pengambilan Keputusan Pembelian Pada Aplikasi Belanja Online Shopee.
Rodden, K., Hutchinson, H., & Fu, X. (2010). Measuring the user experience on a large scale: User-centered metrics for web applications. Conference on Human Factors in Computing Systems - Proceedings, 4. https://doi.org/10.1145/1753326.1753687
Rossy Ayu Sulistianti, & Nugraha Sugiarta. (2022). Konstruksi Sosial Konsumen Online Shop Di Media Sosial Tiktok (Studi Fenomenologi Tentang Konstruksi Sosial Konsumen Generasi Z Pada Online Shop Smilegoddess Di Media Sosial Tiktok).
Sahri, S., Endah, N., & Wuryandari, R. (2023). Pengaruh User Interface dan User Experience pada Customer Satisfaction dan implikasinya pada Intention to Continue To Use Tokopedia. https://lenteranusa.id/
Septiani, L., & Santoso, B. (2024). Pengaruh Marketplace Tokopedia Terhadap Peningkatan Penjualan Di Toko RMX Purwokerto (Vol. 2, Issue 2).
Sociolla. (2024). Sociolla: Situs Kosmetik Terlengkap dan Terpercaya di Indonesia. https://www.sociolla.com/
Suara.com. (2022). Sociolla: Sertifikasi BPOM Menjadi Syarat Mutlak Bagi Brand Kecantikan yang Ingin Berkolaborasi dengan Kami.
Sugiyono. (2013). Metode Penelitian Kuantitatif, Kualitatif, dan RnD (1st ed.). Penerbit Alfabeta. https://digilib.stekom.ac.id/ebook/view/Metode-Penelitian-Kuantitatif-Kualitatif-DAN-RND
Sugiyono. (2019). Metode Penelitian Kuantitatif Kualitatif Dan R&D.
Suryono, S., Wahyu, C., Safi Imam, & Rudy Rizal Primandaru. (2017). Perancangan User Interface Pada Aplikasi Layanan Pengaduan Masyarakat (Studi Kasus: Kabupaten Ngawi). Issn, 5(1).
Syanni, D. F. (2020a). Pengaruh Perceived Ease of Use, Perceived Enjoyment Dan User Experience Terhadap Behavior Intention To Use Layanan Podcast Pada Mahasiswa.
Syanni, D. F. (2020b). The Influence Of Perceived Ease Of Use, Perceived Enjoyment, And User Experience On Behavior Intention To Use Podcast Services Among Students.
Wahyuni, A. S., & Dewi, A. O. P. (2018). Persepsi Pemustaka Terhadap Desain Antarmuka Pengguna (User Interface) Aplikasi Perpustakaan Digital “iJogja” Berbasis Android. Jurnal Ilmu Perpustakaan, VII(1). https://ejournal3.undip.ac.id/index.php/jip/article/view/22810
We Are Social. (2023). Digital 2023 Indonesia. https://wearesocial.com/wp-content/uploads/2023/03/Digital-2023-Indonesia.pdf