Main Article Content
Abstract
The increasing use of social media has changed the way businesses communicate with consumers and influence their purchasing decisions. As one of the most active digital consumer groups, Generation Z often relies on social media platforms and influencer recommendations when evaluating products before making a purchase decision. This study aims to examine the influence of social media marketing and influencer credibility on purchase intention among Generation Z in Medan, Indonesia. A quantitative research approach with an associative design was used. Data were collected through a structured questionnaire from 97 respondents selected using purposive sampling. The collected data were analyzed using IBM SPSS Statistics through validity and reliability tests, classical assumption tests, multiple linear regression analysis, t-tests, F-tests, and coefficient of determination (R²). The results showed that social media marketing has a positive and significant influence on purchase intention. Influencer credibility also has a positive and significant influence on purchase intention. Simultaneously, both independent variables have a significant effect on purchase intention, with the regression model explaining 83.4% of the variance in purchase intention (R² = 0.834 ). These findings suggest that integrating effective social media marketing strategies with credible influencer endorsements can substantially increase consumer purchase intentions. This study contributes to the digital marketing literature by providing empirical evidence from Generation Z consumers in Medan and offering practical insights for businesses in designing effective digital marketing strategies.
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References
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- Maharani, T. P., & Aruan, D. T. H. (2025). Beyond Influence: How Influencer Credibility and Self-Congruence Drive Skincare and Bodycare Purchase Intention Among Millenials and Gen Z. International Journal of Business Studies, 9(3), 162–190. https://doi.org/10.32924/ijbs.v9i3.384
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- Marklen, D. R., Tan, P. L., & Hassim, N. (2025). Instagram Influencers’ Source Credibility on Gadget Product Purchase Intention Among Indonesian Generation Z: The Mediating Role of Parasocial Interaction. Jurnal Komunikasi: Malaysian Journal of Communication, 41(1), 125–145. https://doi.org/10.17576/JKMJC-2025-4101-08
- Ohanian, R. (1990). Construction and Validation of a Scale to Measure Celebrity Endorsers’ Perceived Expertise, Trustworthiness, and Attractiveness. Journal of Advertising, 19(3), 39–52. https://doi.org/10.1080/00913367.1990.10673191
- Putra, A. H. P. K., & Rivera, K. M. (2024). Digital Transformation and its Implications for Macroeconomic Performance: A Responsive and Adaptive Management Strategy Approach. Golden Ratio of Mapping Idea and Literature Format, 4(2), 91–110. https://doi.org/10.52970/grmilf.v4i2.355
- Ratnawati, S., Paska, Y. A., Sadewo, S. T., Ernawati, N. J., & Anggraeni, D. (2025). The Threat of Technological Innovation, Job Insecurity, and Mediating Role of Digital Literacy, Personal Innovation, and Technological Innovation among University Students. Golden Ratio of Social Science and Education, 5(2). https://doi.org/10.52970/grsse.v5i2.1653
- Rusdian, S., Sugiat, J., & Tojiri, Y. (2024). Understanding Consumer Behavior in Marketing Management: A Descriptive Study and Review of Literature. Golden Ratio of Marketing and Applied Psychology of Business, 4(2), 76–87. https://doi.org/10.52970/grmapb.v4i2.416
- Salwanisa, E. A., & Wikartika, I. (2023). Digital marketing analysis on the consumer decision-making process of millennials and Gen Z generation groups on the TikTok application. EQUILIBRIUM : Jurnal Ilmiah Ekonomi Dan Pembelajarannya, 11(2), 112. https://doi.org/10.25273/equilibrium.v11i2.17374
- Saridewi, L. P., & Annisa, L. H. (2025). Use of Information and Communication Technology at the Farmer Level in Kebumen Regency, Indonesia. Golden Ratio of Social Science and Education, 5(1), 39–45. https://doi.org/10.52970/grsse.v5i1.950
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- Statistik, B. P. (2024). Indeks Pembangunan Teknologi Informasi dan Komunikasi 2023. Badan Pusat Statistik. https://www.bps.go.id/id/publication/2024/09/30/b50f00b8615fc8716c8e02d4/indeks-pembangunan-teknologi-informasi-dan-komunikasi-2023.html
- Sugiyono. (2022). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Alfabeta.
- Suryati, E., Bahtiar, D., & Rohimah, D. L. (2024). Pengaruh Kredibilitas Influencer Dan Kesadaran Merek Terhadap Minat Beli Produk Hanasui. Jurnal Minfo Polgan, 13(2), 1963–1970. https://doi.org/10.33395/jmp.v13i2.14289
- Vidyanata, D. (2022). Understanding the Effect of Social Media Marketing on Purchase Intention: A Value-Based Adoption Model. JDM (Jurnal Dinamika Manajemen), 13(2), 305–321. https://journal.unnes.ac.id/nju/index.php/jdm/article/view/37878
- Yadav, M., & Rahman, Z. (2018). The Influence of Social Media Marketing Activities on Customer Loyalty: A Study of the E-Commerce Industry. Benchmarking: An International Journal, 25(9), 3882–3905. https://doi.org/10.1108/BIJ-05-2017-0092
References
Akbar, R. M., Afrilia, S., Wulandari, T., & Mulyeni, S. (2025). Strategi Manajemen Pemasaran Digital dalam Menarik Minat Generasi Z. Jurnal Bintang Manajemen, 4(2). https://doi.org/10.55606/jubima.v4i2.4346
Ananda, P. K. M. W., & Darma, G. S. (2026). Influencers’ Credibility Dimensions: Attractiveness, Trustworthiness, and Expertise on the Purchase Intention in the Skincare Industry. Indonesian Interdisciplinary Journal of Sharia Economics, 9(1), 10044–10068. https://doi.org/10.31538/iijse.v9i1.8760
Babu, E., Joseph, N. M., & Aboobaker, N. (2024). Unveiling the Impact of Influencer Attributes on Purchase Intention of Gen Z: The Moderating Role of Parasocial Interaction. Global Business Review. https://doi.org/10.1177/09721509241280996
Balqis, N. A., & Yasri. (2025). Influencer Credibility and Homophily Effects on Generation Z Purchase Intention of MSME Products: The Mediating Role of Instagram Engagement. Marketing Management Studies, 5(1), 44–57. https://doi.org/10.24036/mms.v5i1.595
Dodds, W. B., Monroe, K. B., & Grewal, D. (1991). Effects of Price, Brand, and Store Information on Buyers’ Product Evaluations. Journal of Marketing Research, 28(3), 307–319. https://doi.org/10.1177/002224379102800305
Dwivedi, Y. K., Ismagilova, E., Hughes, D. L., Carlson, J., Filieri, R., Jacobson, J., Jain, V., Karjaluoto, H., Kefi, H., Krishen, A. S., Kumar, V., Rahman, M. M., Raman, R., Rauschnabel, P. A., Rowley, J., Salo, J., Tran, G. A., & Wang, Y. (2021a). Setting the future of digital and social media marketing research: Perspectives and research propositions. International Journal of Information Management, 59(June 2020), 102168. https://doi.org/10.1016/j.ijinfomgt.2020.102168
Dwivedi, Y. K., Ismagilova, E., Hughes, D. L., Carlson, J., Filieri, R., Jacobson, J., Jain, V., Karjaluoto, H., Kefi, H., Krishen, A. S., Kumar, V., Rahman, M. M., Raman, R., Rauschnabel, P. A., Rowley, J., Salo, J., Tran, G. A., & Wang, Y. (2021b). Setting the Future of Digital and Social Media Marketing Research: Perspectives and Research Propositions. International Journal of Information Management, 59, 102168. https://doi.org/10.1016/j.ijinfomgt.2020.102168
Erwin, E., Saununu, S. J., & Rukmana, A. Y. (2023). The Influence of Social Media Influencers on Generation Z Consumer Behavior in Indonesia. West Science Interdisciplinary Studies, 1(10), 1028–1038. https://doi.org/10.58812/wsis.v1i10.317
Indonesia, A. P. J. I. (2024). Survei Internet APJII 2024. Asosiasi Penyelenggara Jasa Internet Indonesia (APJII). https://survei.apjii.or.id/survei/2024
Irwanto. (2025). Pemanfaatan Teknologi ICT dalam Bidang Pendidikan Vokasional di Indonesia. Jurnal Manajemen Mutu Pendidikan, 12(2), 34–48. https://doi.org/10.23960/jmmp.v12i2.4
Ismael, A. S., Amin, M. Bin, Ali, M. J., Hajdú, Z., & Balogh, P. (2025). Relationship between Social Media Marketing and Young Customers’ Purchase Intention Towards Online Shopping. Cogent Social Sciences, 11(1), 1–16. https://doi.org/10.1080/23311886.2025.2459881
Jasin Mohammad. (2022). The Role of Social Media Marketing and Electronic Word of Mouth on Brand Image and Purchase Intention of SMEs Product. Journal of Information Systems and Management …, 01(04), 54–62. https://jisma.org/index.php/jisma/article/view/258%0Ahttps://jisma.org/index.php/jisma/article/download/258/54
Kemp, S. (2025). Digital 2025: Indonesia. DataReportal. https://datareportal.com/reports/digital-2025-indonesia
Kim, A. J., & Ko, E. (2012). Do Social Media Marketing Activities Enhance Customer Equity? An Empirical Study of Luxury Fashion Brand. Journal of Business Research, 65(10), 1480–1486. https://doi.org/10.1016/j.jbusres.2011.10.014
Kim, A. J., & Ko, E. (2021). Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand. Journal of Business Research, 65(10), 1480–1486. https://doi.org/https://doi.org/10.1016/j.jbusres.2011.10.014
Kotler, P., & Keller, K. L. (2016). Marketing Management (15th ed.). Pearson Prentice Hall.
Kotler, P., & Keller, K. L. (2021). Marketing Management (Vol. 2). Pearson Prentice Hall.
Lambert, J., Vanderssen, F., Sanjaya, C., & Yulianto, Y. (2025). The Impact of Social Media Marketing on Jenius. Journal of Business, Management, and Social Studies, 4(4), 208–217. https://doi.org/10.53748/jbms.v4i4.112
Lim, S., & Keni, K. (2025). The Power of Digital Influence: How Social Media Drives Brand Awareness and Purchase Intentions Among Gen Z. DeReMa (Development Research of Management): Jurnal Manajemen, 20(1), 51–69. https://doi.org/10.19166/derema.v20i1.9181
Lim, Y. X., & Zhang, W. (2022). Source effects of instagram influencers. 65, 1–40.
Lou, C., & Yuan, S. (2019). Influencer Marketing: How Message Value and Credibility Affect Consumer Trust of Branded Content on Social Media. Journal of Interactive Advertising, 19(1), 58–73. https://doi.org/10.1080/15252019.2018.1533501
Maharani, T. P., & Aruan, D. T. H. (2025). Beyond Influence: How Influencer Credibility and Self-Congruence Drive Skincare and Bodycare Purchase Intention Among Millenials and Gen Z. International Journal of Business Studies, 9(3), 162–190. https://doi.org/10.32924/ijbs.v9i3.384
Mandung, Sahari, & Razak. (2024). Exploring Consumer Psychology in Marketing Management: A Strategic Perspective through Descriptive Inquiry and Literature Review. Golden Ratio of Marketing and Applied Psychology of Business, 4(1). https://doi.org/10.52970/grmapb.v4i1.401
Marklen, D. R., Tan, P. L., & Hassim, N. (2025). Instagram Influencers’ Source Credibility on Gadget Product Purchase Intention Among Indonesian Generation Z: The Mediating Role of Parasocial Interaction. Jurnal Komunikasi: Malaysian Journal of Communication, 41(1), 125–145. https://doi.org/10.17576/JKMJC-2025-4101-08
Ohanian, R. (1990). Construction and Validation of a Scale to Measure Celebrity Endorsers’ Perceived Expertise, Trustworthiness, and Attractiveness. Journal of Advertising, 19(3), 39–52. https://doi.org/10.1080/00913367.1990.10673191
Putra, A. H. P. K., & Rivera, K. M. (2024). Digital Transformation and its Implications for Macroeconomic Performance: A Responsive and Adaptive Management Strategy Approach. Golden Ratio of Mapping Idea and Literature Format, 4(2), 91–110. https://doi.org/10.52970/grmilf.v4i2.355
Ratnawati, S., Paska, Y. A., Sadewo, S. T., Ernawati, N. J., & Anggraeni, D. (2025). The Threat of Technological Innovation, Job Insecurity, and Mediating Role of Digital Literacy, Personal Innovation, and Technological Innovation among University Students. Golden Ratio of Social Science and Education, 5(2). https://doi.org/10.52970/grsse.v5i2.1653
Rusdian, S., Sugiat, J., & Tojiri, Y. (2024). Understanding Consumer Behavior in Marketing Management: A Descriptive Study and Review of Literature. Golden Ratio of Marketing and Applied Psychology of Business, 4(2), 76–87. https://doi.org/10.52970/grmapb.v4i2.416
Salwanisa, E. A., & Wikartika, I. (2023). Digital marketing analysis on the consumer decision-making process of millennials and Gen Z generation groups on the TikTok application. EQUILIBRIUM : Jurnal Ilmiah Ekonomi Dan Pembelajarannya, 11(2), 112. https://doi.org/10.25273/equilibrium.v11i2.17374
Saridewi, L. P., & Annisa, L. H. (2025). Use of Information and Communication Technology at the Farmer Level in Kebumen Regency, Indonesia. Golden Ratio of Social Science and Education, 5(1), 39–45. https://doi.org/10.52970/grsse.v5i1.950
Statistik, B. P. (2020). Sensus Penduduk 2020: Jumlah Penduduk menurut Wilayah, Klasifikasi Generasi, dan Jenis Kelamin. Badan Pusat Statistik. https://sensus.bps.go.id/topik/tabular/sp2020/2
Statistik, B. P. (2024). Indeks Pembangunan Teknologi Informasi dan Komunikasi 2023. Badan Pusat Statistik. https://www.bps.go.id/id/publication/2024/09/30/b50f00b8615fc8716c8e02d4/indeks-pembangunan-teknologi-informasi-dan-komunikasi-2023.html
Sugiyono. (2022). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Alfabeta.
Suryati, E., Bahtiar, D., & Rohimah, D. L. (2024). Pengaruh Kredibilitas Influencer Dan Kesadaran Merek Terhadap Minat Beli Produk Hanasui. Jurnal Minfo Polgan, 13(2), 1963–1970. https://doi.org/10.33395/jmp.v13i2.14289
Vidyanata, D. (2022). Understanding the Effect of Social Media Marketing on Purchase Intention: A Value-Based Adoption Model. JDM (Jurnal Dinamika Manajemen), 13(2), 305–321. https://journal.unnes.ac.id/nju/index.php/jdm/article/view/37878
Yadav, M., & Rahman, Z. (2018). The Influence of Social Media Marketing Activities on Customer Loyalty: A Study of the E-Commerce Industry. Benchmarking: An International Journal, 25(9), 3882–3905. https://doi.org/10.1108/BIJ-05-2017-0092