Published: 2025-06-09

The Role of AI-Powered Chatbots in Enhancing Consumer Satisfaction

Case Study of E-Commerce Platforms in Indonesia

Dede Suleman, Ida Zuniarti, Sri Rusiyati, Nurzalinar Joesah, Lukman Hakim, Raden Ati Haryati

01 - 11

Open Innovation Electronic Toll Collection Using Soft System Methodology

Roberto Pehulisa Tarigan, Andreo Wahyudi, Rachma Fitriati

12 - 20

Strategic Human Resource Mapping and Sustainable HRM: Balancing Productivity and Employee Well-being

Bambang Sugiharto, Nirmadarningsih Hiya, Harkim Simamora, Nickytha Linch De Hans Lumban Gaol, Maya Andriani

21 - 52

Non Performing Loan Resolution Strategies and Impact on Financial Performance

Ceskakusumadewi Baharuddin, Anugrah Liutfi, Dhita Pratiwi Ar, Muhammad Rizal, Halida Sasmita

106 - 114