Article Sidebar

Download
Download Article

Main Article Content

Abstract

The purpose of this study is to analyze the effect of corporate governance, integrated quality management, and social responsibility on the competitiveness of manufacturing companies, analyze. The study was conducted on manufacturing companies with a population of 43 companies and determined a sample of 129 employees as respondents. The data from the questionnaire were analyzed using the SEM-AMOS. The study's results found social responsibility had insignificant effect on the competitiveness. This is because responsibility tends to be a moral spirit of the company which is not too related to the competitiveness that the company wants to achieve, so social responsibility in the form of environmental, social, economic, stakeholder, and voluntary dimensions has an insignificant impact on the company's competitiveness. Social responsibility has a positive and negative effect on the competitiveness. Besides that, social responsibility is related to the worker's social spirit and the social environment. Social responsibility has insignificant effect on the competitiveness. This is because the actualization of social responsibility is not directly related to competitiveness and improving corporate performance. Responsibility tends to be oriented towards aspects of worker psychology and working environment conditions, while competitiveness and operational performance are oriented towards achieving the results of the company's work.

Keywords

Corporate Governance Integrated Quality Management Social Responsibility Competitiveness Operational Performance

Article Details

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

How to Cite
Junaidi, J. (2022). The Effect of Corporate Governance, Integrated Quality Management and Social Responsibility on Competitiveness and Operational Performance . Golden Ratio of Marketing and Applied Psychology of Business, 2(2), 73–91. https://doi.org/10.52970/grmapb.v2i2.187
Download Citation
Endnote/Zotero/Mendeley (RIS)
BibTeX

References

  1. An, X., Deng, H., Chao, L., & Bai, W. (2014). Knowledge management in supporting collaborative innovation community capacity building. Journal of Knowledge Management, 18(3), 574–590. https://doi.org/10.1108/JKM-10-2013-0413
  2. Attig, N., Chen, R., El Ghoul, S., Guedhami, O., Kwok, C., & Pittman, J. (2020). Are insiders equal? Evidence from earnings management in closely held East Asian firms. Research in International Business and Finance, 54, 101243. https://doi.org/https://doi.org/10.1016/j.ribaf.2020.101243
  3. Beer, M. (2003). Why total quality management programs do not persist: the role of management quality and implications for leading a TQM transformation. Decision Sciences, 34(4), 623–642. https://doi.org/10.1111/j.1540-5414.2003.02640.x
  4. Borgholthaus, C. J., Iyer, D. N., & O’Brien, J. P. (2021). The effects of firm aspirational performance on changes in leadership structure. Journal of Business Research, 129, 319–327. https://doi.org/https://doi.org/10.1016/j.jbusres.2021.03.009
  5. Chang, C.-C., & Hung, J.-S. (2018). The effects of service recovery and relational selling behavior on trust, satisfaction, and loyalty. International Journal of Bank Marketing, 36(7), 1437–1454. https://doi.org/10.1108/IJBM-07-2017-0160
  6. Covin, J. G., & Slevin, D. P. (1989). Strategic management of small firms in hostile and benign environments. Strategic Management Journal, 10(1), 75–87. https://doi.org/https://doi.org/10.1002/smj.4250100107
  7. Crona, B., Folke, C., & Galaz, V. (2021). The Anthropocene reality of financial risk. One Earth, 4(5), 618–628. https://doi.org/https://doi.org/10.1016/j.oneear.2021.04.016
  8. F. Hair Jr, J., Sarstedt, M., Hopkins, L., & G. Kuppelwieser, V. (2014). Partial least squares structural equation modeling (PLS-SEM). European Business Review, 26(2), 106–121. https://doi.org/10.1108/EBR-10-2013-0128
  9. Ganguly, A., Talukdar, A., & Chatterjee, D. (2019). Evaluating the role of social capital, tacit knowledge sharing, knowledge quality and reciprocity in determining innovation capability of an organization. Journal of Knowledge Management, 23(6), 1105–1135. https://doi.org/10.1108/JKM-03-2018-0190
  10. Gapp, R., & Fisher, R. (2007). Developing an intrapreneur‐led three‐phase model of innovation. International Journal of Entrepreneurial Behavior & Research, 13(6), 330–348. https://doi.org/10.1108/13552550710829151
  11. Guan, Z., Ye, T., & Yin, R. (2020). Channel coordination under Nash bargaining fairness concerns in differential games of goodwill accumulation. European Journal of Operational Research, 285(3), 916–930. https://doi.org/https://doi.org/10.1016/j.ejor.2020.02.028
  12. Hao, Z., Liu, C., & Goh, M. (2021). Determining the effects of lean production and servitization of manufacturing on sustainable performance. Sustainable Production and Consumption, 25, 374–389. https://doi.org/https://doi.org/10.1016/j.spc.2020.11.018
  13. Harvie, C., & Lee, B.-C. (2002). Globalisation and SMEs in east Asia (Vol. 1). Edward Elgar Publishing. https://doi.org/https://doi.org/10.1057/9780230377561_6
  14. Jin, X., Lei, G., & Yu, J. (2016). Government governance, executive networks and enterprise R&D Expenditure. China Journal of Accounting Research, 9(1), 59–81. https://doi.org/https://doi.org/10.1016/j.cjar.2015.09.001
  15. Kandil, M., & Trabelsi, M. (2015). On capital flows and macroeconomic performance: Evidence before and after the financial crisis in Turkey. Borsa Istanbul Review, 15(4), 249–258. https://doi.org/https://doi.org/10.1016/j.bir.2015.09.001
  16. Kartika, T., Firdaus, A., & Najib, M. (2020). Contrasting the drivers of customer loyalty; financing and depositor customer, single and dual customer, in Indonesian Islamic bank. Journal of Islamic Marketing, 11(4), 933–959. https://doi.org/10.1108/JIMA-04-2017-0040
  17. Koseoglu, M. A., Uyar, A., Kilic, M., Kuzey, C., & Karaman, A. S. (2021). Exploring the connections among CSR performance, reporting, and external assurance: Evidence from the hospitality and tourism industry. International Journal of Hospitality Management, 94, 102819. https://doi.org/https://doi.org/10.1016/j.ijhm.2020.102819
  18. Kozielski, R., Dziekoński, M., Pogorzelski, J., & Urbanek, G. (2017). Measuring Market Strategy Results. In R. Kozielski (Ed.), Mastering Market Analytics (pp. 23–111). Emerald Publishing Limited. https://doi.org/10.1108/978-1-78714-835-220171002
  19. Kozielski, R., Mazurek, G., Miotk, A., & Maciorowski, A. (2017). E-Commerce and Social Media Indicators. In R. Kozielski (Ed.), Mastering Market Analytics (pp. 313–406). Emerald Publishing Limited. https://doi.org/10.1108/978-1-78714-835-220171009
  20. Kunnanatt, J. T. (2007). Impact of ISO 9000 on organizational climate: Strategic change management experience of an Indian organization. International Journal of Manpower.
  21. Kusa, R., Duda, J., & Suder, M. (2021). Explaining SME performance with fsQCA: The role of entrepreneurial orientation, entrepreneur motivation, and opportunity perception. Journal of Innovation and Knowledge, 6(4), 234–245. https://doi.org/10.1016/j.jik.2021.06.001
  22. Larsen, T. J., & Olaisen, J. (2013). Innovating strategically in information and knowledge management: Applications of organizational behavior theory. International Journal of Information Management, 33(5), 764–774. https://doi.org/https://doi.org/10.1016/j.ijinfomgt.2013.05.003
  23. Liu, Y., Jiang, C., & Zhao, H. (2019). Assessing product competitive advantages from the perspective of customers by mining user-generated content on social media. Decision Support Systems, 123, 113079. https://doi.org/https://doi.org/10.1016/j.dss.2019.113079
  24. Loor-Zambrano, H. Y., Santos-Roldán, L., & Palacios-Florencio, B. (2022). Relationship CSR and employee commitment: Mediating effects of internal motivation and trust. European Research on Management and Business Economics, 28(2), 100185. https://doi.org/https://doi.org/10.1016/j.iedeen.2021.100185
  25. Lopez, N. S., Soliman, J., Biona, J. B. M., & Fulton, L. (2020). Cost-benefit analysis of alternative vehicles in the Philippines using immediate and distant future scenarios. Transportation Research Part D: Transport and Environment, 82, 102308. https://doi.org/https://doi.org/10.1016/j.trd.2020.102308
  26. Mainardis, M., Magnolo, F., Ferrara, C., Vance, C., Misson, G., De Feo, G., Speelman, S., Murphy, F., & Goi, D. (2021). Alternative seagrass wrack management practices in the circular bioeconomy framework: A life cycle assessment approach. Science of The Total Environment, 798, 149283. https://doi.org/https://doi.org/10.1016/j.scitotenv.2021.149283
  27. Makovec Brenčič, M., Pfajfar, G., & Rašković, M. (2012). Managing in a time of crisis: marketing, HRM and innovation. Journal of Business & Industrial Marketing, 27(6), 436–446. https://doi.org/10.1108/08858621211251442
  28. Martínez-Costa, M., & Martínez-Lorente, A. (2008). Does quality management foster or hinder innovation? An empirical study of Spanish companies. Total Quality Management, 19, 209–221. https://doi.org/10.1080/14783360701600639
  29. Min, B. (2021). Heterogeneity of R&D in family firms. Journal of Business Research, 129, 88–95. https://doi.org/https://doi.org/10.1016/j.jbusres.2021.02.040
  30. Mishra, P. K., Parey, A., Saha, B., Samaddar, A., Chakraborty, S., Kaviraj, A., Nielsen, I., & Saha, S. (2022). Production analysis of composite fish culture in drought prone areas of Purulia: The implication of financial constraint. Aquaculture, 548, 737629. https://doi.org/https://doi.org/10.1016/j.aquaculture.2021.737629
  31. Nguyen, T. L. H., & Nagase, K. (2021). Patient satisfaction and loyalty to the healthcare organization. International Journal of Pharmaceutical and Healthcare Marketing, 15(4), 496–515. https://doi.org/10.1108/IJPHM-02-2020-0011
  32. Oroh, C. T. M., Suprapti, F., & Susilo, W. H. (2020). Improving self-efficacy and life activities of arthritis patients: A quasy-experiment study. Enfermería Clínica, 30, 30–33. https://doi.org/https://doi.org/10.1016/j.enfcli.2020.07.006
  33. Petros Sebhatu, S. (2008). Sustainability Performance Measurement for sustainable organizations.
  34. Ramune Ciarniene, G. S. (2015). ScienceDirect Theoretical Framework of E-Business Competitiveness. Procedia -Social and Behavioral Sciences, 213, 734–739. https://doi.org/10.1016/j.sbspro.2015.11.528
  35. Rosak-Szyrocka, J. (2016). Automotive standard ISO/TS 16949 as a quality determinant. Production Engineering Archives, 10.
  36. Rustiarini, N. W., T., S., Nurkholis, N., & Andayani, W. (2019). Why people commit public procurement fraud? The fraud diamond view. Journal of Public Procurement, 19(4), 345–362. https://doi.org/10.1108/JOPP-02-2019-0012
  37. Shulga, L. V. (2021). Front-line employee self-determination in value Co-Creation: Generational profiles. Journal of Hospitality and Tourism Management, 48, 479–491. https://doi.org/https://doi.org/10.1016/j.jhtm.2021.08.004
  38. Stefanoni, S., & Voltes-Dorta, A. (2021). Technical efficiency of car manufacturers under environmental and sustainability pressures: A Data Envelopment Analysis approach. Journal of Cleaner Production, 311, 127589. https://doi.org/https://doi.org/10.1016/j.jclepro.2021.127589
  39. Suandi, E., Herri, H., Yulihasri, Y., & Syafrizal, S. (2022). An empirical investigation of Islamic marketing ethics and convergence marketing as key factors in the improvement of Islamic banks performance. Journal of Islamic Marketing, ahead-of-p(ahead-of-print). https://doi.org/10.1108/JIMA-07-2021-0225
  40. Tóth, Z., Naudé, P., Henneberg, S. C., & Diaz Ruiz, C. A. (2021). The strategic role of corporate online references: building social capital through signaling in business networks. Journal of Business & Industrial Marketing, 36(8), 1300–1321. https://doi.org/10.1108/JBIM-02-2020-0101
  41. Withorn, T., Messer Kimmitt, J., Gardner, C. C., Andora, A., Springfield, C., Ospina, D., Clarke, M., Martinez, G., Castañeda, A., Haas, A., & Vermeer, W. (2020). Library instruction and information literacy 2019. Reference Services Review, 48(4), 601–682. https://doi.org/10.1108/RSR-08-2020-0057