Main Article Content
Abstract
This study delves into the intricate dynamics of consumer psychology within the realm of marketing management, aiming to provide valuable insights for marketers and researchers alike. Employing a descriptive inquiry methodology, the research explores various factors influencing consumer behavior, including internal determinants, cognitive processes, and external influences. Through a systematic literature review and thematic analysis, the study elucidates the critical role of brand equity in driving consumer choice and purchase behavior. Additionally, the research highlights the significance of pricing strategies, cognitive biases, and impulse buying behavior in shaping consumer preferences and decisions. The findings underscore the importance of understanding the interplay between situational cues, mood states, and individual traits in driving impulse purchases, offering actionable insights for marketers seeking to capitalize on spontaneous buying opportunities. Moreover, the study identifies emerging trends such as the influence of social media, cultural values, and experiential marketing on consumer behavior, paving the way for further research in this dynamic field. Overall, this research contributes to the ongoing discourse on consumer psychology and offers practical implications for marketers aiming to enhance brand engagement, foster customer loyalty, and drive sustainable business growth.
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References
- Aaker, J. L., & Keller, K. L. (2019). Consumer evaluations of brand extensions. Journal of Marketing, 56(1), 27-41. https://doi.org/10.2307/1252259
- Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179-211. https://doi.org/10.1016/0749-5978(91)90020-T
- Chandon, P., Wansink, B., & Laurent, G. (2019). A benefit congruency framework of sales promotion effectiveness. Journal of Marketing, 63(4), 65-81. https://doi.org/10.2307/1251983
- Cheng, J. M. S., Jim, C. Y., & Chau, C. K. (2022). Green consumerism in a consumer society: Empirical findings from Hong Kong. Journal of Consumer Behavior, 21(1), 12-28. https://doi.org/10.1002/cb.2017
- Cheung, C. M., & To, W. M. (2020). How social media create social capital for firms: Evidence from Asian firms. Journal of Management Information Systems, 37(1), 296-321. https://doi.org/10.1080/07421222.2020.1711281
- Dholakia, U. M., Zhao, M., Dholakia, R. R., & Roggeveen, A. L. (2010). Interactivity and revisits to websites: A theoretical framework revisited. Journal of Interactive Marketing, 24(4), 294-306. https://doi.org/10.1016/j.intmar.2010.08.004
- Dick, A. S., & Basu, K. (1994). Customer loyalty: Toward an integrated conceptual framework. Journal of the Academy of Marketing Science, 22(2), 99-113. https://doi.org/10.1177/0092070394222001
- Hui, M. K., & Zhou, L. (2016). Situational cues and impulse purchases: A closer look at the role of proximity. Journal of Consumer Psychology, 26(3), 371–380. https://doi.org/10.1016/j.jcps.2015.09.001
- Hui, M. K., & Zhou, L. (2016). The role of preexposure to brand or store information and effects of subsequent mood states on impulsive buying. Journal of Retailing, 92(2), 228-245. https://doi.org/10.1016/j.jretai.2016.02.006
- Kahneman, D., & Tversky, A. (1979). Prospect theory: An analysis of decision under risk. Econometrica, 47(2), 263-291. https://doi.org/10.2307/1914185
- Keller, K. L. (1993). Conceptualizing, measuring, and managing customer-based brand equity. Journal of Marketing, 57(1), 1-22. https://doi.org/10.2307/1252054
- Keller, K. L. (1993). Conceptualizing, measuring, and managing customer-based brand equity. Journal of Marketing, 57(1), 1–22. https://doi.org/10.1177/002224299305700101
- Kumar, V., & Pansari, A. (2021). Competitive advantage through engagement. Journal of Marketing Research, 58(4), 542-562. https://doi.org/10.1177/00222437211002537
- Lee, J. A., & Johnson, K. K. (2021). The impact of cultural values on brand loyalty: Evidence from emerging markets. Journal of International Marketing, 29(1), 47-67. https://doi.org/10.1177/1069031X211019750
- Li, T., & Kannan, P. K. (2021). Improving personalization with rigorous marketing knowledge. Journal of Marketing, 85(6), 1-27. https://doi.org/10.1177/0022242921990039
- Roberts, J. A., & Jones, E. (2020). Money attitudes, credit card use, and compulsive buying among American college students. Journal of Consumer Affairs, 54(3), 1023-1049. https://doi.org/10.1111/joca.12300
- Rook, D. W., & Fisher, R. J. (1995). Normative influences on impulsive buying behavior. Journal of Consumer Research, 22(3), 305–313. https://doi.org/10.1086/209452
- Schmitt, B. (1999). Experiential marketing: How to get customers to sense, feel, think, act, and relate to your company and brands. The Free Press.
- Sohn, Y. J., & Choi, S. M. (2018). The effects of moods and store environmental cues on impulse buying. Journal of Retailing and Consumer Services, 44, 292–299. https://doi.org/10.1016/j.jretconser.2018.06.005
- Solomon, M. R. (2019). Consumer behavior: Buying, having, and being. Pearson.
- Thaler, R. H. (2018). Nudge: The final edition. Penguin.
- Vargo, S. L., & Lusch, R. F. (2016). Institutions and axioms: An extension and update of service-dominant logic. Journal of the Academy of Marketing Science, 44(1), 5-23. https://doi.org/10.1007/s11747-015-0456-3
- Verplanken, B., & Sato, A. (2011). The psychology of impulse buying: An integrative self-regulation approach. Journal of Consumer Policy, 34(2), 197-210. https://doi.org/10.1007/s10603-010-9148-2
- Wells, W. D. (2014). Psychological processes underlying consumer behavior. Journal of Consumer Research, 2(3), 1-18. https://doi.org/10.1086/208520
- Xie, Y., Chen, Y., & Zhao, X. (2021). Price promotions and reference price effects: Moderating roles of consumer characteristics. Journal of Business Research, 128, 225-235. https://doi.org/10.1016/j.jbusres.
- Hajli, M. N. (2014). The role of social media on purchase decision-making process. The Journal of Marketing Analytics, 2(2), 91–108. https://doi.org/10.1057/jma.2014.8
- Yoo, B., Donthu, N., & Lee, S. (2001). An examination of selected marketing mix elements and brand equity. Journal of the Academy of Marketing Science, 28(2), 195–211. https://doi.org/10.1177/0092070300282002
References
Aaker, J. L., & Keller, K. L. (2019). Consumer evaluations of brand extensions. Journal of Marketing, 56(1), 27-41. https://doi.org/10.2307/1252259
Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179-211. https://doi.org/10.1016/0749-5978(91)90020-T
Chandon, P., Wansink, B., & Laurent, G. (2019). A benefit congruency framework of sales promotion effectiveness. Journal of Marketing, 63(4), 65-81. https://doi.org/10.2307/1251983
Cheng, J. M. S., Jim, C. Y., & Chau, C. K. (2022). Green consumerism in a consumer society: Empirical findings from Hong Kong. Journal of Consumer Behavior, 21(1), 12-28. https://doi.org/10.1002/cb.2017
Cheung, C. M., & To, W. M. (2020). How social media create social capital for firms: Evidence from Asian firms. Journal of Management Information Systems, 37(1), 296-321. https://doi.org/10.1080/07421222.2020.1711281
Dholakia, U. M., Zhao, M., Dholakia, R. R., & Roggeveen, A. L. (2010). Interactivity and revisits to websites: A theoretical framework revisited. Journal of Interactive Marketing, 24(4), 294-306. https://doi.org/10.1016/j.intmar.2010.08.004
Dick, A. S., & Basu, K. (1994). Customer loyalty: Toward an integrated conceptual framework. Journal of the Academy of Marketing Science, 22(2), 99-113. https://doi.org/10.1177/0092070394222001
Hui, M. K., & Zhou, L. (2016). Situational cues and impulse purchases: A closer look at the role of proximity. Journal of Consumer Psychology, 26(3), 371–380. https://doi.org/10.1016/j.jcps.2015.09.001
Hui, M. K., & Zhou, L. (2016). The role of preexposure to brand or store information and effects of subsequent mood states on impulsive buying. Journal of Retailing, 92(2), 228-245. https://doi.org/10.1016/j.jretai.2016.02.006
Kahneman, D., & Tversky, A. (1979). Prospect theory: An analysis of decision under risk. Econometrica, 47(2), 263-291. https://doi.org/10.2307/1914185
Keller, K. L. (1993). Conceptualizing, measuring, and managing customer-based brand equity. Journal of Marketing, 57(1), 1-22. https://doi.org/10.2307/1252054
Keller, K. L. (1993). Conceptualizing, measuring, and managing customer-based brand equity. Journal of Marketing, 57(1), 1–22. https://doi.org/10.1177/002224299305700101
Kumar, V., & Pansari, A. (2021). Competitive advantage through engagement. Journal of Marketing Research, 58(4), 542-562. https://doi.org/10.1177/00222437211002537
Lee, J. A., & Johnson, K. K. (2021). The impact of cultural values on brand loyalty: Evidence from emerging markets. Journal of International Marketing, 29(1), 47-67. https://doi.org/10.1177/1069031X211019750
Li, T., & Kannan, P. K. (2021). Improving personalization with rigorous marketing knowledge. Journal of Marketing, 85(6), 1-27. https://doi.org/10.1177/0022242921990039
Roberts, J. A., & Jones, E. (2020). Money attitudes, credit card use, and compulsive buying among American college students. Journal of Consumer Affairs, 54(3), 1023-1049. https://doi.org/10.1111/joca.12300
Rook, D. W., & Fisher, R. J. (1995). Normative influences on impulsive buying behavior. Journal of Consumer Research, 22(3), 305–313. https://doi.org/10.1086/209452
Schmitt, B. (1999). Experiential marketing: How to get customers to sense, feel, think, act, and relate to your company and brands. The Free Press.
Sohn, Y. J., & Choi, S. M. (2018). The effects of moods and store environmental cues on impulse buying. Journal of Retailing and Consumer Services, 44, 292–299. https://doi.org/10.1016/j.jretconser.2018.06.005
Solomon, M. R. (2019). Consumer behavior: Buying, having, and being. Pearson.
Thaler, R. H. (2018). Nudge: The final edition. Penguin.
Vargo, S. L., & Lusch, R. F. (2016). Institutions and axioms: An extension and update of service-dominant logic. Journal of the Academy of Marketing Science, 44(1), 5-23. https://doi.org/10.1007/s11747-015-0456-3
Verplanken, B., & Sato, A. (2011). The psychology of impulse buying: An integrative self-regulation approach. Journal of Consumer Policy, 34(2), 197-210. https://doi.org/10.1007/s10603-010-9148-2
Wells, W. D. (2014). Psychological processes underlying consumer behavior. Journal of Consumer Research, 2(3), 1-18. https://doi.org/10.1086/208520
Xie, Y., Chen, Y., & Zhao, X. (2021). Price promotions and reference price effects: Moderating roles of consumer characteristics. Journal of Business Research, 128, 225-235. https://doi.org/10.1016/j.jbusres.
Hajli, M. N. (2014). The role of social media on purchase decision-making process. The Journal of Marketing Analytics, 2(2), 91–108. https://doi.org/10.1057/jma.2014.8
Yoo, B., Donthu, N., & Lee, S. (2001). An examination of selected marketing mix elements and brand equity. Journal of the Academy of Marketing Science, 28(2), 195–211. https://doi.org/10.1177/0092070300282002