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Abstract





This study aims to analyze the influence of customer emotional value and service innovation variables on consumer purchase decisions using the Technology Acceptance Model (TAM) theory approach. This study uses a quantitative approach and uses primary data from questionnaires and secondary data. The sample in this study were 231 people spread across various provinces in Indonesia using an unlimited population. Data analysis was performed using validity test, reliability test, R-squared test, F-squared test, direct effect test, and Partial Least Square (PLS) hypothesis submission. The results show that the Technology Acceptance Model (TAM) has a positive and significant effect on Emotional Value and Service Innovation, as well as on Consumer Purchase Decisions through the mediation of Emotional Value and Service Innovation. However, the Technology Acceptance Model (TAM) does not have a positive and significant effect on Consumer Purchase Decisions directly.





Keywords

TAM Service Innovation Emotional Value Purchase Decision Technology Acceptance Model

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This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Author Biographies

Dedi Juniansyah, Universitas Muslim Indonesia, Makassar

 

 

Sabri Hasan, Universitas Muslim Indonesia, Makassar

 

 

Aditya Halim Perdana Kusuma Putra, Universitas Muslim Indonesia, Makassar

 

 

How to Cite
Juniansyah, D., Hasan, S., & Putra, A. H. P. K. (2023). The Role of Consumer Emotional Value, and Service Innovation on Consumer Purchase Decisions: TAM Theory Approach. Golden Ratio of Marketing and Applied Psychology of Business, 3(1), 52–65. https://doi.org/10.52970/grmapb.v3i1.170
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