Main Article Content

Abstract

This study aims to analyze the effect of job stress on team member performance mediated by job satisfaction in food and beverage industry employees in Jabodetabek. Job stress, which is defined as a condition in which employees face job demands that exceed their capacity, can hurt individual performance. On the other hand, job satisfaction plays an important role in improving team member performance, where satisfied employees tend to show higher productivity. This study examines the relationship between these three variables to provide deeper insights into how organizations can manage stress and improve job satisfaction to boost employee performance. The research was conducted using a quantitative approach and purposive sampling technique using questionnaires distributed to 260 permanent employees of the food and beverage industry in Jabodetabek with at least 1 year of service. Data analysis was conducted using the PLS-SEM (Partial Least Square Structural Equation Modeling) method using SmartPLS 4 software. The results showed that job stress does not have a significant adverse effect on job satisfaction, job stress does not have a significant adverse effect on employee performance, job satisfaction has a significant positive effect on employee performance, and job stress has a significant positive effect on employee performance through job satisfaction.

Keywords

Job Stress Satisfaction Employee Performance Organization HRM

Article Details

How to Cite
Gracia, M., & Lusiana, D. (2025). The Influence of Job Stress on Employee Performance Mediated by Job Satisfaction: A Study on Employees in the Food & Beverage Industry in Jabodetabek, Indonesia. Golden Ratio of Human Resource Management, 5(2), 291–297. https://doi.org/10.52970/grhrm.v5i2.1019

References

  1. Abdirahman, H., Najeemdeen, I., Abidemi, B., & Ahmad, R. (2020). The Relationship between Job Satisfaction, Work-Life Balance and Organizational Commitment on Employee Performance. Advances in Business Research International Journal, 4(1), 42–52.
  2. Abuhashesh, M., Al-Dmour, R., Masa'deh, R. (2019). Factors that Affect Employees' Job Satisfaction and Performance to Increase Customers' Satisfactions. Journal of Human Resources Management Research, 23, Article ID 354277, https://doi.org/10.5171/2019.354277
  3. Ardyputri, A. F., & Ariyanto, E. (2023). The Effect of Job Stress, Job Satisfaction and Organizational Commitment on Employee Turnover Intention of PT. Aplus Pacific Jakarta. European Journal of Business and Management Research, 8(2), 238–243.
  4. Badrianto, Yuan & Ekhsan, Muhamad. (2020). Effect of Work Environment and Job Satisfaction on Employee Performance in PT. Nesinak Industries. Journal of Business Management and Accounting, vol. 2, no. 1, 25.
  5. Biswas, S. (2009). HR practices mediate organizational culture and transformational leadership: Implications for employee performance. Psychological Studies, 54(2), 114–123.
  6. Coomber, B., & Barriball, K. L. (2007). Impact of job satisfaction components on the intent to leave and turnover for hospital-based nurses: a research literature review. International journal of nursing studies, 44(2), 297–314.
  7. Daniel, C. (2019). Effects of job stress on employee’s performance. International Journal of Business Management and Social Research. 6. 375–382. https://doi.org/10.18801/ijbmsr.060219.40.
  8. Dr. Tulsee Giri Goswami. (2021). Job Stress and Its Effect on Employee Performance in Banking Sector. Indian Journal of Commerce and Management Studies, 6(2), 51–56.
  9. Gupta, Karnika dan Garg, Ishu. (2017). Investigation of Job Satisfaction among Employees: A Case of Hospitality Industry in Ambala (India). Voice of Research, Vol. 6, Issue 1, pp. 50-56.
  10. Hanim, M. (2016). Pengaruh Stres Kerja Terhadap Kinerja Karyawan Dengan Kepuasan Kerja Sebagai Variabel Intervening. Jurnal Ilmu Manajemen Volume 4 Nomor 3 - Jurusan Manajemen Fakultas Ekonomi Universitas Negeri Surabaya.
  11. Hans, A., Mubeen, S. A., Khan, S., & Saadi, A. S. M. Al. (2014). A Study on Work Stress and Job Satisfaction among Headmasters: A Case Study of Bilingual Schools in Sultanate of Oman - Muscat. Journal of Sociological Research, 5(1), 40.
  12. Hosain, M. S., Ullah, K. T., & Khudri, M. M. (2017). The impact of e-recruitment on candidates" attitudes: A study on graduate job seekers of Bangladesh. Journal of Human and Social Science Research, 8(1), 9-17.
  13. Ismail, M. I. & Hong, T. T. (2011). Identifying work-related stress among employees in the Malaysian financial sector. Western Journal of Management., 3(2), 229–243.
  14. Khattak, J., Khan, M., Haq, A., & Arif, M. (2011). Occupational stress and burnout in Pakistan's banking sector. African Journal of Business Management, 5(3), 810-817.
  15. Koopmans, L, Bernaards, C, Hildebrandt, V, De Vet, H & Van der Beek, A. (2014). Measuring individual work performance: Identifying and selecting indicators. Work (Reading, Mass.). 48. https://doi.org/10.3233/WOR-131659.
  16. Kusuma, C., Raharjdo, K., Prasetya, A. (2015). Pengaruh Stres Kerja dan Kualitas Kehidupan Kerja terhadap Kepuasan Kerja dan Kinerja Karyawan (Studi pada Karyawan Non Medis Rsud Ibnu Sina Gresik). Jurnal Administrasi Bisnis. 18(1): 1-9.
  17. Lait, J & Wallace, J. (2002). Stress at Work: A Study of Organizational-Professional Conflict and Unmet Expectations. Relations Industrielles/Industrial Relations. 57. https://doi.org/10.7202/006886ar.
  18. McGrath, J. E. (1976). Stress and Behaviour in Organization. In M. D. Dunette (Ed.), Handbook of Industrial and Organizational Psychology (pp. 1351–1395). Chicago: Rand McNally.
  19. Noah, Y., & Steve, M. (2012). Work environment and job attitude among employees in a Nigerian work organization. Journal of Sustainable Society, 1(2), 36–43.
  20. Opene, F., U . (2023). Effect of Job Stress on Employees' Performance: A Case Study of Pencom.
  21. Patil, S. B., & Meena, J. S. (2013). Work Induced Stress among Medical Representatives in Aurangabad City, Maharashtra. National Journal of Community Medicine. Volume, 4(2), 277–281.
  22. Puspitawati, N. M. D., & Atmaja, N. P. C. D. (2021). How job stress affects job satisfaction and employee performance in four-star hotels. International Journal of Applied Business and International Management, 6(2), 7.
  23. Ramlawati, R., Trisnawati, E., Yasin, N. A., & Kurniawaty, K. (2021). External alternatives, job stress on job satisfaction and employee turnover intention. Management Science Letters, 11, 511–518.
  24. Riaz, M., Riaz, M., Murtaza, G., & Khan, T. (2016). Impact of job stress on employee job satisfaction. International Review of Management and Business Research, 5(4), 1372–1381.
  25. Rizwan, M., Waseem, A., Bukhari, A., & Syeda, A. (2014). Antecedents of job stress and its impact on job performance and job satisfaction. International Journal of Learning and Development, 4(2), 187–203. https://doi.org/10.5296/ijld.v4i2.6098
  26. Robbins, S., & Judge, T. (2013). Organizational behavior. Pearson Education.
  27. Spector, P. E. (1985). Measurement of human service staff satisfaction: Development of the job satisfaction survey. American Journal of Community Psychology, 13(6), 693–713. https://doi.org/10.1007/BF00929796
  28. Sudiardhita, K. I. R., Mukhtar, S., Saparuddin, Hartono, B., Herlitah, S., Sariwulan, T., & Nikensari, S. I. (2018). The effect of compensation, motivation of employee and work satisfaction to employee performance PT. Bank XYZ (Persero) TBK. Academy of Strategic Management Journal, 17(4), 1–11.
  29. Sugama. (2016). Pengaruh stres kerja dan motivasi terhadap kinerja pegawai melalui kepuasan kerja sebagai variabel intervening pada Unit Layanan Pengadaan (ULP) Provinsi Bali. Jurnal Ekonomi & Bisnis, 4(1), 1–13.
  30. Trivellas, P., Reklitis, P., & Platis, C. (2013). The effect of job-related stress on employees’ satisfaction: A survey in health care. Procedia - Social and Behavioral Sciences, 73, 718–726. https://doi.org/10.1016/j.sbspro.2013.02.110
  31. Vijayan, M. (2018). Impact of job stress on employees’ job performance in Aavin, Coimbatore. International Journal of Scientific Research and Review, 7(4), 554–560.
  32. Wahyunanti, T., Ardiana, I. D. K. R., & Ridwan, M. S. (2023). The effects of individual characteristics, employee commitment, and job stress on job satisfaction and employee performance in PT. Timbul Persada in Tuban East Java. East Asian Journal of Multidisciplinary Research, 2(10), 4079–4088. https://doi.org/10.55927/eajmr.v2i10.4686
  33. Zhang, J. (2010). Employee orientation and performance: An exploration of the mediating role of customer orientation. Journal of Business Ethics, 91(1), 111–121. https://doi.org/10.1007/s10551-010-0566-z