Article Sidebar

Download
Download Article

Main Article Content

Abstract

This study examines the relationship between work conflict, job stress, and employee performance at Denpasar Hotel Makassar. The research hypotheses posit that work conflict positively and significantly influences employee performance, whereas job stress shows a positive but non-significant effect. A quantitative, cross-sectional design was employed, involving 40 respondents from Denpasar Hotel Makassar. Data was collected through questionnaires assessing perceptions of work conflict, job stress, and performance. The analysis utilized t-tests to explore these relationships. Key findings reveal that work conflict positively and significantly impacts employee performance, indicating that effective conflict management can enhance performance. Conversely, job stress demonstrated a positive but non-significant correlation with performance, suggesting that stress, while present, does not substantially impede performance and can sometimes act as a motivator. The implications for practice emphasize the need for conflict management strategies that harness conflict as a driver of performance and stress management approaches that convert stress into eustress to optimize employee outcomes. Future research should investigate these relationships in diverse organizational settings and through longitudinal studies to understand their long-term effects.

Keywords

Work Conflict Job Stress Employee Performance Conflict Management

Article Details

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

How to Cite
Maryani, M., & Gazali, A. U. . (2024). The Effect of Work Conflict on Job Stress and Employee Performance. Golden Ratio of Human Resource Management, 4(2), 158–171. https://doi.org/10.52970/grhrm.v4i2.494
Download Citation
Endnote/Zotero/Mendeley (RIS)
BibTeX

References

  1. Altangerel, O., Ruimei, W., Elahi, E., & Dash, B. (2015). Investigating The Effect of Job Stress On Performance Of Employees. International Journal of Scientific & Technology Research, 4, 276–280.
  2. Baqutayan, S. M. S., Tabrizi, M. R. F., & Minavand, H. (2014). Is workplace conflict costly? An international case study of conflict and stress among project managers. International Journal of Development and Conflict, 4(1), 49–59.
  3. Batubara, S. S. (2022). The Effect of Work Conflicts on Employee Performance. International Journal of Economic, Technology and Social Sciences (Injects), 3(1), 1–4. https://doi.org/10.53695/injects.v3i1.628
  4. Carlson, D. S., & Perrewé, P. L. (1999). The Role of Social Support in the Stressor-Strain Relationship: Examining Work-Family Conflict. Journal of Management, 25(4), 513–540. https://doi.org/10.1177/014920639902500403
  5. Chen, Q., Yang, S., Li, M., He, J., & Lu, L. (2021). Effects of Leader-Follower Extraversion Congruence and Sectoral Difference on Leader-Member Exchange: A Cross-Sectional Study. Psychology Research and Behavior Management, 14, 1833–1846. https://doi.org/10.2147/PRBM.S327759
  6. Daniel, C. O. (2019). Effects of job stress on employee’s performance. International Journal of Business, Management and Social Research, 6(2), 375–382. https://doi.org/10.18801/ijbmsr.060219.40
  7. Dar, N., Kundi, Y. M., & Soomro, S. A. (2023). Leader–member exchange and innovative work behavior: a 2-1-1 model. Management Decision. https://doi.org/10.1108/md-08-2022-1113
  8. Deng, J., Hao, X., & Yang, T. (2022). The increase of counterproductive work behaviour from organizational and individual level due to workplace conflict: a sequential moderated mediation model. International Journal of Conflict Management, 34(2), 213–233. https://doi.org/10.1108/ijcma-04-2022-0079
  9. Friedman, R. A., Tidd, S. T., Currall, S. C., & Tsai, J. C. (2000). What goes around comes around: The impact of personal conflict style on work conflict and stress. International Journal of Conflict Management, 11(1), 32–55. https://doi.org/10.1108/eb022834
  10. Hamarto, W. (2019). Pengaruh Stres Kerja dan Konflik Kerja terhadap Kinerja Karyawan Di Rutgerswpf Indonesia. Journal of Economics and Business, 8(2). https://doi.org/10.52644/joeb.v8i2.39
  11. Hwang, J., & Shin, K. (2023). Transformation of Task Conflict Into Relational Conflict and Burnout: Enhancing Effect of Leader’s Discriminatory Effect. Psychological Reports, 332941231152389–332941231152389. https://doi.org/10.1177/00332941231152389
  12. Iskamto, D., Ghazali, P. L., & Afthanorhan, A. (2022). Conflict management in the workplace and its impact on employee productivity in private companies. Adpebi International Journal of Multidisciplinary Sciences, 1(1), 54–61. https://doi.org/10.54099/aijms.v1i1.210
  13. Issahaku, A. (2023). Job Stress and Its Effects on Job Performance of Employees: Ghana Revenue Authority in Tamale Metropolis as a Case Study. Journal of Social Science Studies, 10(1), 136. https://doi.org/10.5296/jsss.v10i1.20929
  14. Joksimović, B., Despotovic, M., Bokonjić, D., Mijović, B., Vukotic, I., Maksimović, Z., & Milic, M. (2023). Factors associated with conflict and styles of conflict management among health professionals. https://doi.org/10.59137/bii202301309c
  15. Julvia, C. (2016). Pengaruh Stres Kerja Dan Konflik Kerja Terhadap Kinerja Karyawan. Business, Psychology. https://www.semanticscholar.org/paper/Pengaruh-Stres-Kerja-Dan-Konflik-Kerja-Terhadap-Kinerja-Julvia/149622034
  16. Juniari, N. K. E., Riana, I., & Subudi, M. (2015). Pengaruh Motivasi Terhadap Kepuasan Kerja dan Kinerja Pegawai Negeri Sipil (PNS) di Sekolah Tinggi Pariwisata Nusa Dua Bali. E-Jurnal Ekonomi Dan Bisnis Universitas Udayana, 4(11), 823–840.
  17. Kiernan, L., Ledwith, A., & Lynch, R. (2022). How Task Conflict Can Support Creative Problem Solving in Teams by Stimulating Knowledge Sharing, Critical and Creative Thinking and Meta-Cognition. https://doi.org/10.5772/intechopen.96600
  18. Kiliç, S. (2023). Eğitim Yönetiminde Örgütsel Çatışmaya Sebep Olan Unsurların Çeşitli Değişkenler Açısından İncelenmesi. Sosyal Araştırmalar ve Davranış Bilimleri Dergisi, 9(18), 351–363. https://doi.org/10.52096/jsrbs.9.18.24
  19. Krisnawati, S., & Lestari, Y. (2018). Stres Kerja dan Konflik Kerja Pengaruhnya terhadap Kinerja Karyawan. Jurnal Riset Manajemen Dan Bisnis (JRMB) Fakultas Ekonomi UNIAT, 3(S1), 287–294. https://doi.org/10.36226/jrmb.v3iS1.146
  20. Kundi, Y. M., Badar, K., Sarfraz, M., & Ashraf, N. (2022). Interpersonal conflict as a barrier to task performance: the mediating role of workplace deviance and the moderating role of emotional intelligence. International Journal of Conflict Management, 34(1), 104–124. https://doi.org/10.1108/ijcma-05-2022-0093
  21. Kuriakose, V., & S., S. (2022). Behavioural conflict on employee wellbeing: role of negative affect state and workplace fun. Benchmarking. https://doi.org/10.1108/bij-08-2021-0455
  22. Kurniawan, W. P., & Dewanti, R. (2023). The Relationship Between Work Conflict and Employee Performance in Factory Employees. Indonesian Journal of Innovation Studies, 21. https://doi.org/10.21070/ijins.v21i.808
  23. Latif, R. A., Nor, M. M., Wahab, S., Zid, A., & Anuar, F. Z. K. (2022). Job stress and employee performance among officers in public sports institutions. Malaysian Journal of Sport Science and Recreation, 18(2), 356–372. https://doi.org/10.24191/mjssr.v18i2.19586
  24. Li, J. (2023). The Influence of Organisational Conflict Management on Interpersonal Relations and Performance. https://doi.org/10.46289/aa26j14z
  25. Liu, C., E Spector, P., & M Jex, S. (2005). The relation of job control with job strains: A comparison of multiple data sources. Journal of Occupational and Organizational Psychology, 78(3), 325–336.
  26. Moreira, A. L., Encarnação, T., Viseu, J., & Au-Yong-Oliveira, M. (2023). Conflict (Work-Family and Family-Work) and Task Performance: The Role of Well-Being in This Relationship. Administrative Sciences, 13(4), 94. https://doi.org/10.3390/admsci13040094
  27. Muhadi, S. U. (2023). Underlying Factors that Contributed to Job Stress in an Organisation. International Journal of Academic Research in Business & Social Sciences, 13(5). https://doi.org/10.6007/ijarbss/v13-i5/16906
  28. Muraale, S., Basit, A., & Hassan, Z. (2017). Impact of Job Stress on Employee Performance BT - Chicago Booth MOB: Other (Topic).
  29. Paresashvili, N., Okruashvili, N., Chitaladze, K., & Nikvashvili, M. (2023). Managing organizational conflict in the process of increasing effective performance. https://doi.org/10.3846/bm.2023.967
  30. Pembi, S., Ikemefuna, M., & Zoakah, J. D. (2023). Conflict in Organisations: An Examination of its Types, Sources, Effects and Management Strategies. Organization and Human Capital Development, 2(1), 53–65. https://doi.org/10.31098/orcadev.v2i1.1231
  31. Peng, Y., Park, Y., Su, S., & Ma, J. (2022). Developing and Testing a Model of Dynamic Changes in Work–School Conflict and Workplace Deviance Over Time. Journal of Business and Psychology, 38(3), 589–605. https://doi.org/10.1007/s10869-022-09841-z
  32. Sinambela, R. A., Sibagariang, S. A., & Meyana Sitorus, D. P. (2022). Pengaruh Lingkungan Kerja dan Upah Karyawan terhadap Produktivitas Kerja Karyawan Pada PT. Indah Logistik Cargo Cabang Pematangsiantar. AL-MANHAJ: Jurnal Hukum Dan Pranata Sosial Islam, 4(2), 489–494. https://doi.org/10.37680/almanhaj.v4i2.1868
  33. Suyantiningsih, T., Pradoto, H., & Ardya, A. (2020). An Evaluation of the Effect of Work Stress and Work Conflict on Employee Performance: An Evidence from Indonesia. Information and Knowledge Management, 10(3), 4. https://doi.org/10.7176/ikm/10-3-04
  34. Telecan, M. I., Rus, C., & Curşeu, P. L. (2022). Is conflict useful after all? A scenario experiment on the antecedents and consequences of task and relationship conflict in military settings. International Journal of Conflict Management, 34(1), 32–55. https://doi.org/10.1108/ijcma-03-2022-0050
  35. Tjondro, E., Tanaya, G., & Theresia, J. (2019). E-Tax Satisfaction and Taxpayer Expectation Toward Tax Consultant. Proceedings of the International Conference on Tourism, Economics, Accounting, Management, and Social Science (TEAMS 19). https://doi.org/10.2991/teams-19.2019.62
  36. Zafarina, S. A., & Frianto, A. (2021). Pengaruh Konflik Kerja dan Motivasi Kerja terhadap Kinerja Karyawan. Jurnal Ilmu Manajemen, 9(3), 1184.
  37. Zanabazar, A., & Jigjiddorj, S. (2023). The Mediating Effect of Job Burnout on the Relationship Between Workplace Bullying and Job Satisfaction. Advances in Social Sciences Research Journal, 10(5), 71–83. https://doi.org/10.14738/assrj.105.14653