Main Article Content
Abstract
This study examines the effect of trust and knowledge sharing on employee performance at Alfamart minimarkets in Telukjambe Timur District, Karawang Regency. A quantitative research approach was used by distributing structured questionnaires to 182 respondents who had worked for at least six months. The collected data were analyzed using multiple linear regression. The results showed that trust and knowledge sharing have a positive and statistically significant effect on individual and collective employee performance. Trust contributes to a sense of psychological safety and fosters collaborative relationships among employees, while knowledge sharing facilitates information exchange and enhances individual competence. These findings underscore the strategic importance of cultivating a collaborative organizational culture that promotes collective learning, thereby contributing to improved performance and competitiveness in the modern retail sector. Furthermore, both variables collectively explain 78.1% of the variance in employee performance, indicating their substantial contribution to effective workforce outcomes.
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References
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- Alshamsi, A., Hussain, M., & Alshamsi, S. (2022). The impact of trust and knowledge sharing on organizational performance: Evidence from the UAE. International Journal of Business and Management, 17(3), 45–56. https://doi.org/10.5539/ijbm.v17n3p45
- Amin, M. S. (2022). Organizational commitment, competence on job satisfaction and lecturer performance: Social learning theory approach. Golden Ratio of Human Resource Management, 2(1), 40–56. https://doi.org/10.52970/grhrm.v2i1.156
- Annamalah, S., Raman, M., Marthandan, G., & Logeswaran, A. K. (2022). Knowledge sharing and open innovation in organizations: A systematic literature review. Journal of Knowledge Management, 26(3), 521–539. https://doi.org/10.1108/JKM-08-2020-0634
- Armstrong, M., & Baron, A. (2005). Managing performance: Performance management in action. Chartered Institute of Personnel and Development.
- Badan Pusat Statistik Kabupaten Karawang. (2024). Kabupaten Karawang dalam Angka 2024. BPS Karawang.
- Chaniago, H., Muharam, H., & Esfawati, Y. (2023). Metode riset bisnis dan permodelan. Edukasi Riset Digital.
- Chen, X., Liu, D., Zhang, Y., & Gong, Y. (2022). Knowledge sharing and employee performance: The roles of perceived organizational support and psychological safety. Journal of Knowledge Management, 26(5), 1234–1250. https://doi.org/10.1108/JKM-04-2023-0276
- Dhani, R. K. L. (2018). Organizational trust and employee engagement have a significant effect on job performance. Dinasti International Journal of Economics, Finance & Accounting, 3(2), 153–160. https://dinastipub.org/DIJEFA/article/view/1183
- Dini, A. P., & Deviastri, L. (2023). The influence of organizational culture, work environment, knowledge sharing and motivation on employee performance. Research of Business and Management, 1(1), 41–52. https://doi.org/10.58777/rbm.v1i1.22
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- Fayda, A. N. (2022). Communication openness and knowledge sharing in small business performance. International Journal of Business and Society, 23(1), 45–60. https://doi.org/10.33736/ijbs.4567.2022
- Fikri, M. A., & Laily, N. (2022). Pengaruh trust dan knowledge sharing terhadap kinerja karyawan pada industri kreatif di Yogyakarta. Jurnal Ilmu Manajemen, 10(2), 150–160. https://doi.org/10.26740/jim.v10n2.p150-160
- Guney, S., & Karabulut, A. T. (2019). The effect of trust on knowledge sharing behavior: The mediating roles of psychological empowerment. International Journal of Organizational Leadership, 8(1), 1–11. https://doi.org/10.33844/ijol.2019.60294
- Heslina, H., & Syahruni, A. (2021). The influence of information technology, human resources competency and employee engagement on performance of employees. Golden Ratio of Human Resource Management, 1(1), 01–12. https://doi.org/10.52970/grhrm.v1i1.100
- Islam, T., Ahmed, I., Usman, A., & Ali, M. (2020). The impact of organizational learning culture and knowledge sharing on employees’ innovative behavior. European Journal of Innovation Management, 23(3), 402–428. https://doi.org/10.1108/EJIM-09-2018-0183
- Kmiecik, R. (2020). Trust and knowledge sharing: The moderating role of organizational culture. Knowledge and Process Management, 27(4), 294–306. https://doi.org/10.1002/kpm.1620
- Lassen, A. H., & Laugen, B. T. (2017). The role of knowledge sharing in manufacturing performance: A study of Norwegian firms. Journal of Manufacturing Technology Management, 28(1), 1–20. https://doi.org/10.1108/JMTM-02-2016-0023
- Liu, Y., Li, J., & Zhang, H. (2020). Integrity and trust in organizations: A review and future directions. Journal of Business Ethics, 165(3), 439–456. https://doi.org/10.1007/s10551-019-04336-4
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- McEvily, B., & Tortoriello, M. (2022). Measuring trust in organizational research: Review and recommendations. Academy of Management Annals, 16(1), 1–49. https://doi.org/10.5465/annals.2020.0058
- Mesher, J. R., & Mishra, R. K. (2021). Examining the roles of knowledge sharing on employee performance with a mediating effect of organizational learning. Journal of Knowledge Management. Advance online publication. https://doi.org/10.1108/JKM-04-2023-0276
- Motowidlo, S. J. (2003). Job performance. In W. C. Borman, D. R. Ilgen, & R. J. Klimoski (Eds.), Handbook of psychology: Industrial and organizational psychology (Vol. 12, pp. 39–53). John Wiley & Sons.
- Newman, A., Round, H., Bhattacharya, S., & Roy, A. (2022). Trust and employee outcomes: A systematic review and meta-analysis. Human Resource Management Journal, 32(2), 342–360. https://doi.org/10.1111/1748-8583.12329
- Pradhan, R. K., & Jena, L. K. (2017). Employee performance at workplace: Conceptual model and empirical validation. Business Perspective and Research, 5(1), 69–85. https://doi.org/10.1177/2278533716671630
- Raharso, S., & Surjani, S. (2016). Pengaruh knowledge sharing terhadap kinerja karyawan. Jurnal Riset Bisnis dan Investasi, 1(3), 81–90. https://doi.org/10.35313/jrbi.v1i3.55
- Raharso, T. S. (2023). Strategi knowledge sharing dalam organisasi berbasis kinerja. Jurnal Manajemen dan Kewirausahaan, 25(2), 115–126. https://doi.org/10.9744/jmk.25.2.115-126
- Robbins, S. P., & Judge, T. A. (2017). Organizational behavior (17th ed.). Pearson.
- Schoorman, F. D., Mayer, R. C., & Davis, J. H. (2020). An integrative model of organizational trust: Past, present, and future. Academy of Management Review, 45(2), 256–276. https://doi.org/10.5465/amr.2018.0082
- Silaban, M. T., & Siregar, A. R. (2023). The effect of transformational leadership on employee performance: Evidence from the service industry in Indonesia. Jurnal Manajemen dan Bisnis, 23(1), 45–56. https://doi.org/10.31289/jmb.v23i1.5678
- Su, Y., Zhang, X., & Luo, Z. (2020). Linking organizational trust and employee performance: The mediating role of engagement. International Journal of Organizational Analysis, 28(5), 1123–1140. https://doi.org/10.1108/IJOA-08-2019-1875
- Wibowo, M. A., Fachrunnisa, O., Adhiatma, A., Nugroho, M., & Prabowo, Y. (2021). Knowledge sharing, innovation strategy and innovation capability: A systematic literature review. https://doi.org/10.1007/978-3-030-79725-6_47
- Xie, X., Zeng, S., & Tam, C. (2024). How digital transformation affects knowledge sharing and team innovation in hybrid organizations. Technological Forecasting and Social Change, 198, 122870. https://doi.org/10.1016/j.techfore.2023.122870
- Yeboah, M. A. (2023). Enhancing organizational performance through knowledge sharing: Evidence from SMEs in emerging economies. Journal of Organizational Effectiveness: People and Performance, 10(1), 83–102. https://doi.org/10.1108/JOEPP-08-2022-0172
References
Ajoke, A. R., & Iortimbir, S. (2022). Trust and knowledge sharing as predictors of employee performance in Nigerian manufacturing firms. African Journal of Business Management, 16(4), 101–110. https://doi.org/10.5897/AJBM2022.9271
Alshamsi, A., Hussain, M., & Alshamsi, S. (2022). The impact of trust and knowledge sharing on organizational performance: Evidence from the UAE. International Journal of Business and Management, 17(3), 45–56. https://doi.org/10.5539/ijbm.v17n3p45
Amin, M. S. (2022). Organizational commitment, competence on job satisfaction and lecturer performance: Social learning theory approach. Golden Ratio of Human Resource Management, 2(1), 40–56. https://doi.org/10.52970/grhrm.v2i1.156
Annamalah, S., Raman, M., Marthandan, G., & Logeswaran, A. K. (2022). Knowledge sharing and open innovation in organizations: A systematic literature review. Journal of Knowledge Management, 26(3), 521–539. https://doi.org/10.1108/JKM-08-2020-0634
Armstrong, M., & Baron, A. (2005). Managing performance: Performance management in action. Chartered Institute of Personnel and Development.
Badan Pusat Statistik Kabupaten Karawang. (2024). Kabupaten Karawang dalam Angka 2024. BPS Karawang.
Chaniago, H., Muharam, H., & Esfawati, Y. (2023). Metode riset bisnis dan permodelan. Edukasi Riset Digital.
Chen, X., Liu, D., Zhang, Y., & Gong, Y. (2022). Knowledge sharing and employee performance: The roles of perceived organizational support and psychological safety. Journal of Knowledge Management, 26(5), 1234–1250. https://doi.org/10.1108/JKM-04-2023-0276
Dhani, R. K. L. (2018). Organizational trust and employee engagement have a significant effect on job performance. Dinasti International Journal of Economics, Finance & Accounting, 3(2), 153–160. https://dinastipub.org/DIJEFA/article/view/1183
Dini, A. P., & Deviastri, L. (2023). The influence of organizational culture, work environment, knowledge sharing and motivation on employee performance. Research of Business and Management, 1(1), 41–52. https://doi.org/10.58777/rbm.v1i1.22
Dirks, K. T., & Ferrin, D. L. (2021). The role of trust in organizational settings. In R. Kramer (Ed.), Organizational trust: A reader (pp. 88–107). Oxford University Press. https://doi.org/10.1093/oso/9780192847944.003.0005
Fayda, A. N. (2022). Communication openness and knowledge sharing in small business performance. International Journal of Business and Society, 23(1), 45–60. https://doi.org/10.33736/ijbs.4567.2022
Fikri, M. A., & Laily, N. (2022). Pengaruh trust dan knowledge sharing terhadap kinerja karyawan pada industri kreatif di Yogyakarta. Jurnal Ilmu Manajemen, 10(2), 150–160. https://doi.org/10.26740/jim.v10n2.p150-160
Guney, S., & Karabulut, A. T. (2019). The effect of trust on knowledge sharing behavior: The mediating roles of psychological empowerment. International Journal of Organizational Leadership, 8(1), 1–11. https://doi.org/10.33844/ijol.2019.60294
Heslina, H., & Syahruni, A. (2021). The influence of information technology, human resources competency and employee engagement on performance of employees. Golden Ratio of Human Resource Management, 1(1), 01–12. https://doi.org/10.52970/grhrm.v1i1.100
Islam, T., Ahmed, I., Usman, A., & Ali, M. (2020). The impact of organizational learning culture and knowledge sharing on employees’ innovative behavior. European Journal of Innovation Management, 23(3), 402–428. https://doi.org/10.1108/EJIM-09-2018-0183
Kmiecik, R. (2020). Trust and knowledge sharing: The moderating role of organizational culture. Knowledge and Process Management, 27(4), 294–306. https://doi.org/10.1002/kpm.1620
Lassen, A. H., & Laugen, B. T. (2017). The role of knowledge sharing in manufacturing performance: A study of Norwegian firms. Journal of Manufacturing Technology Management, 28(1), 1–20. https://doi.org/10.1108/JMTM-02-2016-0023
Liu, Y., Li, J., & Zhang, H. (2020). Integrity and trust in organizations: A review and future directions. Journal of Business Ethics, 165(3), 439–456. https://doi.org/10.1007/s10551-019-04336-4
Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of Management Review, 20(3), 709–734. https://doi.org/10.5465/amr.1995.9508080335
McEvily, B., & Tortoriello, M. (2022). Measuring trust in organizational research: Review and recommendations. Academy of Management Annals, 16(1), 1–49. https://doi.org/10.5465/annals.2020.0058
Mesher, J. R., & Mishra, R. K. (2021). Examining the roles of knowledge sharing on employee performance with a mediating effect of organizational learning. Journal of Knowledge Management. Advance online publication. https://doi.org/10.1108/JKM-04-2023-0276
Motowidlo, S. J. (2003). Job performance. In W. C. Borman, D. R. Ilgen, & R. J. Klimoski (Eds.), Handbook of psychology: Industrial and organizational psychology (Vol. 12, pp. 39–53). John Wiley & Sons.
Newman, A., Round, H., Bhattacharya, S., & Roy, A. (2022). Trust and employee outcomes: A systematic review and meta-analysis. Human Resource Management Journal, 32(2), 342–360. https://doi.org/10.1111/1748-8583.12329
Pradhan, R. K., & Jena, L. K. (2017). Employee performance at workplace: Conceptual model and empirical validation. Business Perspective and Research, 5(1), 69–85. https://doi.org/10.1177/2278533716671630
Raharso, S., & Surjani, S. (2016). Pengaruh knowledge sharing terhadap kinerja karyawan. Jurnal Riset Bisnis dan Investasi, 1(3), 81–90. https://doi.org/10.35313/jrbi.v1i3.55
Raharso, T. S. (2023). Strategi knowledge sharing dalam organisasi berbasis kinerja. Jurnal Manajemen dan Kewirausahaan, 25(2), 115–126. https://doi.org/10.9744/jmk.25.2.115-126
Robbins, S. P., & Judge, T. A. (2017). Organizational behavior (17th ed.). Pearson.
Schoorman, F. D., Mayer, R. C., & Davis, J. H. (2020). An integrative model of organizational trust: Past, present, and future. Academy of Management Review, 45(2), 256–276. https://doi.org/10.5465/amr.2018.0082
Silaban, M. T., & Siregar, A. R. (2023). The effect of transformational leadership on employee performance: Evidence from the service industry in Indonesia. Jurnal Manajemen dan Bisnis, 23(1), 45–56. https://doi.org/10.31289/jmb.v23i1.5678
Su, Y., Zhang, X., & Luo, Z. (2020). Linking organizational trust and employee performance: The mediating role of engagement. International Journal of Organizational Analysis, 28(5), 1123–1140. https://doi.org/10.1108/IJOA-08-2019-1875
Wibowo, M. A., Fachrunnisa, O., Adhiatma, A., Nugroho, M., & Prabowo, Y. (2021). Knowledge sharing, innovation strategy and innovation capability: A systematic literature review. https://doi.org/10.1007/978-3-030-79725-6_47
Xie, X., Zeng, S., & Tam, C. (2024). How digital transformation affects knowledge sharing and team innovation in hybrid organizations. Technological Forecasting and Social Change, 198, 122870. https://doi.org/10.1016/j.techfore.2023.122870
Yeboah, M. A. (2023). Enhancing organizational performance through knowledge sharing: Evidence from SMEs in emerging economies. Journal of Organizational Effectiveness: People and Performance, 10(1), 83–102. https://doi.org/10.1108/JOEPP-08-2022-0172