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Abstract
Administrative Law plays a central role in regulating, supervising, and ensuring the implementation of effective and efficient public services. This study aims to analyze the contribution and role of administrative law in creating responsive, transparent, and accountable public services. The research employs a qualitative method with a descriptive-analytical approach, utilizing data from statutory regulations, academic literature, and previous studies. The findings reveal that the application of administrative law principles, such as legal certainty, accountability, proportionality, and transparency, significantly improves the quality of public services. Furthermore, the strict enforcement of legal norms on government officials fosters greater professionalism within the bureaucracy and minimizes maladministration and corruption. However, challenges such as weak law enforcement, limited human resource cotence, and resistance to change remain obstacles to the optimization of public services. This study emphasizes that administrative law reform, capacity building of government officials, and the strengthening of oversight systems are strategic measures required to ensure the realization of effective and efficient public service delivery. The findings are expected to serve as a reference for policymakers and government practitioners in formulating policies and strategies for improving public service delivery in Indonesia.
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References
- Budiarto, A., & Kurniawan, R. (2021). Digital transformation in licensing services: Evidence from Surabaya. Journal of Public Administration Studies, 15(2), 87–102.
- Fadli, M. (2022). Barriers to effective public service delivery in Indonesia: An administrative law perspective. Indonesian Journal of Administrative Reform, 8(1), 45–60.
- Gultom, A., & Hutabarat, M. (2022). Digitalization and the effectiveness of public service delivery in Indonesia: The role of administrative law. Journal of Public Administration and Governance, 12(3), 45–59. https://doi.org/10.5296/jpag.v12i.
- Kementerian Pendayagunaan Aparatur Negara. (2023). Laporan tahunan reformasi birokrasi dan pelayanan publik. Jakarta: Kementerian PAN-RB.
- Marbun, S. (2020). Legal protection in administrative disputes: The role of the State Administrative Court. Jurnal Hukum dan Peradilan, 9(3), 455–472.
- Putra, H., & Fitriani, D. (2021). Performance-based supervision in local governments: Implications for public satisfaction. Journal of Local Government Studies, 27(1), 33–48.
- Rahman, A. (2021). Urban Transformation Centres in Malaysia: Challenges of integrated public services. Asian Journal of Public Policy,, 13(2), 201–218.
- Rahmawati, N. (2023). System reliability and public trust in digital-based public services. Journal of Public Administration Research, 15(1), 33–47. https://doi.org/10.5678/jpar.v15i1.2023.
- Renanda, F., & Rosidin, M. (2023). Data protection challenges in e-Government services. A legal perspectiveIndonesian Journal of Law and Technology, 5(2), 101–118. https://doi.org/10.1234/ijlt.v5i2.
- Suteki. (2019). Legal certainty and public trust in public services. Jurnal Ilmu Hukum, 14(1), 1–15.
- Zainuddin, A., & Dewi, R. (2024). Implementation of good governance principles in public service administration. Jurnal Hukum dan Administrasi Publik,, 15(1), 77–93. https://doi.org/10.1234/jhap.v15i1.XXXXX.
- Zainuddin, A., & Dewi, S. (2024). The role of general principles of good governance in Indonesian administrative law. Jurnal Administrasi Negara, 10(1), 12–25.
- Zuliah , L., & Pulungan, T. (2023). Challenges in the implementation of administrative law in Indonesian public services. Jurnal Ilmu Hukum, 9(2), 134–150. https://doi.org/10.5678/jih.v9i2.
References
Budiarto, A., & Kurniawan, R. (2021). Digital transformation in licensing services: Evidence from Surabaya. Journal of Public Administration Studies, 15(2), 87–102.
Fadli, M. (2022). Barriers to effective public service delivery in Indonesia: An administrative law perspective. Indonesian Journal of Administrative Reform, 8(1), 45–60.
Gultom, A., & Hutabarat, M. (2022). Digitalization and the effectiveness of public service delivery in Indonesia: The role of administrative law. Journal of Public Administration and Governance, 12(3), 45–59. https://doi.org/10.5296/jpag.v12i.
Kementerian Pendayagunaan Aparatur Negara. (2023). Laporan tahunan reformasi birokrasi dan pelayanan publik. Jakarta: Kementerian PAN-RB.
Marbun, S. (2020). Legal protection in administrative disputes: The role of the State Administrative Court. Jurnal Hukum dan Peradilan, 9(3), 455–472.
Putra, H., & Fitriani, D. (2021). Performance-based supervision in local governments: Implications for public satisfaction. Journal of Local Government Studies, 27(1), 33–48.
Rahman, A. (2021). Urban Transformation Centres in Malaysia: Challenges of integrated public services. Asian Journal of Public Policy,, 13(2), 201–218.
Rahmawati, N. (2023). System reliability and public trust in digital-based public services. Journal of Public Administration Research, 15(1), 33–47. https://doi.org/10.5678/jpar.v15i1.2023.
Renanda, F., & Rosidin, M. (2023). Data protection challenges in e-Government services. A legal perspectiveIndonesian Journal of Law and Technology, 5(2), 101–118. https://doi.org/10.1234/ijlt.v5i2.
Suteki. (2019). Legal certainty and public trust in public services. Jurnal Ilmu Hukum, 14(1), 1–15.
Zainuddin, A., & Dewi, R. (2024). Implementation of good governance principles in public service administration. Jurnal Hukum dan Administrasi Publik,, 15(1), 77–93. https://doi.org/10.1234/jhap.v15i1.XXXXX.
Zainuddin, A., & Dewi, S. (2024). The role of general principles of good governance in Indonesian administrative law. Jurnal Administrasi Negara, 10(1), 12–25.
Zuliah , L., & Pulungan, T. (2023). Challenges in the implementation of administrative law in Indonesian public services. Jurnal Ilmu Hukum, 9(2), 134–150. https://doi.org/10.5678/jih.v9i2.