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Abstract
This study aims to determine whether the service quality of internet-based auctions (e-Auction) has an impact on the satisfaction of auction applicants at KPKNL Metro. The research design used is a quantitative approach. The results show that the service quality of internet-based auctions (e-Auction) has a significant effect on the satisfaction of auction applicants at KPKNL Metro. The service quality of the internet auction on the satisfaction of auction applicants has a p-value of 0.000 < 0.05 and a t-value of 5.745 > t-table 2.023, indicating that H1 is accepted, meaning there is an effect of the internet auction service quality on the satisfaction of auction applicants at KPKNL Metro. The F-value of 33.006 > the F-table value of 3.24 further confirms that H1 is accepted, meaning there is a simultaneous effect of internet auction service quality (X) on auction applicant satisfaction (Y). The R Square value, or coefficient of determination, is 0.471, meaning that the effect of the independent variable (X) on the dependent variable (Y) is 47.1%. Therefore, it can be concluded that H0 is rejected, and Ha is accepted, indicating that the quality of internet auction the satisfaction of auction applicants at KPKNL Metro.
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References
- Amanda Yoseani, Implementation of electronic auction (e-Auction) by PT. Garuda Indonesia in the procurement of goods and services reviewed based on Law No. 5 of 1999 concerning the prohibition of monopoly and unfair business competition, Journal of Law and Development Year 36, 2006.
- Ariyanti and Nurmalasari, The Effect of Service Quality on Customer Satisfaction Using the Linear Regression Method Case Study of PT. Bank Central Asia TBK Kalimalang Branch, Pilar Nusa Mandiri Journal Vol.XI (2015), ISSN 19781946.
- Arzalsyah Syarief, The view of Islamic economic law on the auction price of collateral, Journal Al-Anwal: Journal of Islamic Economic Law Vol. 1, no. No.1 2016.
- Asmara Indahingwati, 2019. Consumer Satisfaction and Image of Police Institutions on the Quality of SIM Corne Services in Indonesia (Surabaya: C V.Jakad Publishing.
- Burhan Bungin, 2005. Quantitative Research Methodology (Jakarta: Kencana Prenda Media Group.
- Cholid Narbuko and Achmadi Abu, 2010. Research Methodology (Jakarta: Bumi Aksara).
- Duwi Priyanto, 2014. SPSS 22: The Most Practical Data Management (Yogyakarta: CV Andi Offiset)
- Dwi Nugroho, Quality of e-Auction Services at the Surakarta State Asset and Auction Service Office, Journal: Jip@ Vol.5, no. No.1 2018.
- Eka Nuraini Rachmawati and Ab Mumin bin Ab Ghani, Sale and Purchase Agreement in the Perspective of
- Fandy Tjiptono, 2007. Contemporary Management and Marketing Perspective, Yogyakarta: Andi Offiset.
- Jurisprudence and Its Practice in the Indonesian Capital Market, Al- Adalah Journal Vol. XII, no. No. 4 2015.
- Gatoto Supramono, 2014. Stock Business Transactions and Dispute Resolution Through the Courts, Jakarta: Kencana.
- Harbeis Suraone, The Influence of Internet Banking Service Quality on Customer Satisfaction at BNI Syariah Bank Yogyakarta Branch Office (Sunan Kalijaga State Islamic University of Yogyakarta Thesis, 2018.
- Suryani, Implementation of Auctions with Written Offers Without the Presence of Auction Participants via the Internet, 2016.
- Indahingwati, Consumer Satisfaction and Image of the Police Institution on the Quality of SIM Corne Services in Indonesia.
- Juliansyah Noor, 2011. Research Methods: Thesis, Dissertation, and Scientific Work, Jakarta: Kencana.
- Kotler, P., & Keller, K. L. (2016). Marketing Management (15th Edition). Pearson.
- M. Nur Rianto Al Arif, 2012. Basics of Islamic Bank Marketing (Bandung: Alfabeta.
- Meithiana Indrasari, 2019. Marketing and Customer Satisfaction (Surabaya: Unitomo Pers.
- Muhammad, 2008. Islamic Economic Research Methodology: Quantitative Approach Complete with Application Examples, Research Proposals and Reports Jakarta: Rajawali Pers.
- Nanang Martono, 2012. Research Methods Quantitative Content Analysis and Secondary Data Analysis, Jakarta: Rajawali Pers.
- Ni Nyoman Suriani, Idris Azis, and Moh. Ali Murad, The Influence of Service Quality on Customer Satisfaction at the State Asset and Auction Service Office (KPKNL) Palu, Journal of Management Science, Tadulako University Vol.4, no. No.1 2018.
- Nida Khofiyan and Ashif Az Zafi, 2020, "Islamic Perspective on Buying and Selling with the Auction System," Journal of Ad'Adl Law Volume XII, no. Number 2 (July)
- Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17(4), 460-469.
- Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12-40.
- Regulation of the Indonesian Ministry of Finance, Number 27/PM K.06/2016 Concerning Auction Implementers, 2016.
- Regulation of the Indonesian Ministry of Finance, Number 90/PM K.06/2016 Concerning Auction Guidelines
- Sun, W., Sun, Z., & Strang, K. D. (2009). E-auction technologies and applications in e-commerce. International Journal of E-Business Research, 5(2), 55-68.
- Turban, E., King, D., Lee, J., Liang, T. P., & Turban, D. (2015). Electronic Commerce: A Managerial and Social Networks Perspective. Springer.
- Wu, J. H., Wang, Y. M., & Lin, L. M. (2014). What drives customer satisfaction in B2C e-commerce? An empirical study. Journal of Service Management, 25(3), 258-276.
- Zeithaml, V. A., Parasuraman, A., & Malhotra, A. (2000). Service quality delivery through web sites: A critical review of instant knowledge. Journal of the Academy of Marketing Science, 30(4), 362-375.
References
Amanda Yoseani, Implementation of electronic auction (e-Auction) by PT. Garuda Indonesia in the procurement of goods and services reviewed based on Law No. 5 of 1999 concerning the prohibition of monopoly and unfair business competition, Journal of Law and Development Year 36, 2006.
Ariyanti and Nurmalasari, The Effect of Service Quality on Customer Satisfaction Using the Linear Regression Method Case Study of PT. Bank Central Asia TBK Kalimalang Branch, Pilar Nusa Mandiri Journal Vol.XI (2015), ISSN 19781946.
Arzalsyah Syarief, The view of Islamic economic law on the auction price of collateral, Journal Al-Anwal: Journal of Islamic Economic Law Vol. 1, no. No.1 2016.
Asmara Indahingwati, 2019. Consumer Satisfaction and Image of Police Institutions on the Quality of SIM Corne Services in Indonesia (Surabaya: C V.Jakad Publishing.
Burhan Bungin, 2005. Quantitative Research Methodology (Jakarta: Kencana Prenda Media Group.
Cholid Narbuko and Achmadi Abu, 2010. Research Methodology (Jakarta: Bumi Aksara).
Duwi Priyanto, 2014. SPSS 22: The Most Practical Data Management (Yogyakarta: CV Andi Offiset)
Dwi Nugroho, Quality of e-Auction Services at the Surakarta State Asset and Auction Service Office, Journal: Jip@ Vol.5, no. No.1 2018.
Eka Nuraini Rachmawati and Ab Mumin bin Ab Ghani, Sale and Purchase Agreement in the Perspective of
Fandy Tjiptono, 2007. Contemporary Management and Marketing Perspective, Yogyakarta: Andi Offiset.
Jurisprudence and Its Practice in the Indonesian Capital Market, Al- Adalah Journal Vol. XII, no. No. 4 2015.
Gatoto Supramono, 2014. Stock Business Transactions and Dispute Resolution Through the Courts, Jakarta: Kencana.
Harbeis Suraone, The Influence of Internet Banking Service Quality on Customer Satisfaction at BNI Syariah Bank Yogyakarta Branch Office (Sunan Kalijaga State Islamic University of Yogyakarta Thesis, 2018.
Suryani, Implementation of Auctions with Written Offers Without the Presence of Auction Participants via the Internet, 2016.
Indahingwati, Consumer Satisfaction and Image of the Police Institution on the Quality of SIM Corne Services in Indonesia.
Juliansyah Noor, 2011. Research Methods: Thesis, Dissertation, and Scientific Work, Jakarta: Kencana.
Kotler, P., & Keller, K. L. (2016). Marketing Management (15th Edition). Pearson.
M. Nur Rianto Al Arif, 2012. Basics of Islamic Bank Marketing (Bandung: Alfabeta.
Meithiana Indrasari, 2019. Marketing and Customer Satisfaction (Surabaya: Unitomo Pers.
Muhammad, 2008. Islamic Economic Research Methodology: Quantitative Approach Complete with Application Examples, Research Proposals and Reports Jakarta: Rajawali Pers.
Nanang Martono, 2012. Research Methods Quantitative Content Analysis and Secondary Data Analysis, Jakarta: Rajawali Pers.
Ni Nyoman Suriani, Idris Azis, and Moh. Ali Murad, The Influence of Service Quality on Customer Satisfaction at the State Asset and Auction Service Office (KPKNL) Palu, Journal of Management Science, Tadulako University Vol.4, no. No.1 2018.
Nida Khofiyan and Ashif Az Zafi, 2020, "Islamic Perspective on Buying and Selling with the Auction System," Journal of Ad'Adl Law Volume XII, no. Number 2 (July)
Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17(4), 460-469.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12-40.
Regulation of the Indonesian Ministry of Finance, Number 27/PM K.06/2016 Concerning Auction Implementers, 2016.
Regulation of the Indonesian Ministry of Finance, Number 90/PM K.06/2016 Concerning Auction Guidelines
Sun, W., Sun, Z., & Strang, K. D. (2009). E-auction technologies and applications in e-commerce. International Journal of E-Business Research, 5(2), 55-68.
Turban, E., King, D., Lee, J., Liang, T. P., & Turban, D. (2015). Electronic Commerce: A Managerial and Social Networks Perspective. Springer.
Wu, J. H., Wang, Y. M., & Lin, L. M. (2014). What drives customer satisfaction in B2C e-commerce? An empirical study. Journal of Service Management, 25(3), 258-276.
Zeithaml, V. A., Parasuraman, A., & Malhotra, A. (2000). Service quality delivery through web sites: A critical review of instant knowledge. Journal of the Academy of Marketing Science, 30(4), 362-375.