Main Article Content
Abstract
The contemporary organizational landscape is characterized by constant change, necessitating effective change management strategies to navigate through uncertainties and sustain success. Persuasive communication emerges as a crucial tool within this context, enabling stakeholders to overcome resistance and mobilize support for organizational transformations. Studies within human resource management (HRM) underscore the pivotal role of persuasive communication in driving change, emphasizing its ability to sway opinions, inspire action, and cultivate shared visions among stakeholders. Key themes include the importance of timing, employee profiles, two-way communication, and message strategies in enhancing change satisfaction and managing public sector change. Persuasive communication goes beyond information dissemination, aiming to create resonance and foster buy-in among diverse audiences by leveraging emotional appeal and crafting compelling narratives. It requires a nuanced understanding of human psychology, communication dynamics, and organizational culture, along with strategic alignment with broader organizational goals and values. In the digital age, where communication is increasingly mediated by digital technologies and social media platforms, HRM professionals must leverage the latest tools and techniques to amplify their persuasive efforts and drive meaningful change amidst information overload and fragmented attention spans. Ultimately, persuasive communication serves as a linchpin for connecting organizational aspirations with individual perspectives, fostering alignment and synergy that propel change initiatives forward.
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References
- A. Harp. (2011). Effective Change Communication in the Workplace.
- Amir, M. T. (2022). Role of Leaders’ Positive Communication in Facilitating Change. Journal of Business and Behavioural Entrepreneurship, 6(1), 87–96. http://dx.doi.org/10.21009/JOBBE.006.1.08
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- Coker, D. A., & Burgoon, J. (1987). The nature of conversational involvement and nonverbal encoding patterns. Human Communication Research, 13(4), 463–494. https://doi.org/10.1111/J.1468-2958.1987.TB00115.X
- D. Garvin & M. Roberto. (2005). Change through persuasion. Harvard Business Review.
- E. Wagner. (2006). Effective Communication During Planned Change: An Evaluation from The Recipients’ Perspective.
- Goodman, J., & Truss †, C. (2004). The medium and the message: Communicating effectively during a major change initiative. Journal of Change Management, 4(3), 217–228. https://doi.org/10.1080/1469701042000255392
- Goodman, M. B., & Hirsch, P. B. (2010). Corporate communication: Strategic adaptation for global practice. Peter Lang. https://doi.org/10.3726/978-1-4539-1460-1
- Hameed, I., Khan, A. K., Sabharwal, M., Arain, G. A., & Hameed, I. (2019). Managing successful change efforts in the public sector: An employee’s readiness for change perspective. Review of Public Personnel Administration, 39(3), 398–421. https://doi.org/10.1177/0734371X17729869
- Hameed, I., Khan, A. K., Sabharwal, M., Arain, G. A., & Hameed, I. (2017). Managing Successful Change Efforts in the Public Sector: An Employee’s Readiness for Change Perspective. Review of Public Personnel Administration, 39(3), 398–421. https://doi.org/10.1177/0734371X17729869
- Harp, A. L. (2011). Effective change communication in the workplace.
- Haselmayer, M., Meyer, T. M., & Wagner, M. (2019). Fighting for attention: Media coverage of negative campaign messages. Party Politics, 25(3), 412–423. https://doi.org/10.1177/1354068817724174
- Hecht, M. L. (1984). Persuasive efficacy: A study of the relationships among type and degree of change, message strategies, and satisfying communication. Western Journal of Speech Communication, 48(4), 373–389. https://doi.org/10.1080/10570318409374171
- Helpap, S. (2015). The Impact of Power Distance Orientation on Recipients’ Reactions to Participatory Versus Programmatic Change Communication. The Journal of Applied Behavioral Science, 52(1), 5–34. https://doi.org/10.1177/0021886315617530
- Klein, S. M. (1996). A management communication strategy for change. Journal of Organizational Change Management, 9(2), 32–46. https://doi.org/10.1108/09534819610113720
- Malek, R., & Yazdanifard, A. P. D. R. (2012). Communication as a Crucial Lever in Change Management. International Journal of Research in Management & Technology, 2, 2249–9563.
- Matos Marques Simoes, P., & Esposito, M. (2014). Improving change management: How communication nature influences resistance to change. Journal of Management Development, 33(4), 324–341. https://doi.org/10.1108/JMD-05-2012-0058
- Saina, P. C., & Muya, J. N. (2015). Meeting the Challenges of Human Resource Management: A Communication Perspective. Retrieved from
- Suh, J., & Battaglio, P. (2021). Assessing the Mediating Effect of Internal Communication on Strategic Human Resource Management and Perceived Performance: An Intersectoral Comparison. Review of Public Personnel Administration, 42(3), 464–491. https://doi.org/10.1177/0734371X21994185
- Torppa, C. B., & Smith, K. L. (2011). Organizational Change Management: A Test of the Effectiveness of a Communication Plan. Communication Research Reports, 28(1), 62–73. https://doi.org/10.1080/08824096.2011.541364
- Wang, E. T. G., Lin, C. C.-L., Jiang, J. J., & Klein, G. (2007). Improving enterprise resource planning (ERP) fit to organizational process through knowledge transfer. International Journal of Information Management, 27(3), 200–212. https://doi.org/10.1016/j.ijinfomgt.2007.02.002
References
A. Harp. (2011). Effective Change Communication in the Workplace.
Amir, M. T. (2022). Role of Leaders’ Positive Communication in Facilitating Change. Journal of Business and Behavioural Entrepreneurship, 6(1), 87–96. http://dx.doi.org/10.21009/JOBBE.006.1.08
Bel, B. R., Smirnov, V., & Wait, A. (2018). Managing change: Communication, managerial style and change in organizations. Economic Modelling, 69, 1–12. https://doi.org/10.1016/J.ECONMOD.2017.09.001
Christensen, M. (2014). Communication as a Strategic Tool in Change Processes. International Journal of Business Communication, 51(4), 359–385. http://dx.doi.org/10.1177/2329488414525442
Coker, D. A., & Burgoon, J. (1987). The nature of conversational involvement and nonverbal encoding patterns. Human Communication Research, 13(4), 463–494. https://doi.org/10.1111/J.1468-2958.1987.TB00115.X
D. Garvin & M. Roberto. (2005). Change through persuasion. Harvard Business Review.
E. Wagner. (2006). Effective Communication During Planned Change: An Evaluation from The Recipients’ Perspective.
Goodman, J., & Truss †, C. (2004). The medium and the message: Communicating effectively during a major change initiative. Journal of Change Management, 4(3), 217–228. https://doi.org/10.1080/1469701042000255392
Goodman, M. B., & Hirsch, P. B. (2010). Corporate communication: Strategic adaptation for global practice. Peter Lang. https://doi.org/10.3726/978-1-4539-1460-1
Hameed, I., Khan, A. K., Sabharwal, M., Arain, G. A., & Hameed, I. (2019). Managing successful change efforts in the public sector: An employee’s readiness for change perspective. Review of Public Personnel Administration, 39(3), 398–421. https://doi.org/10.1177/0734371X17729869
Hameed, I., Khan, A. K., Sabharwal, M., Arain, G. A., & Hameed, I. (2017). Managing Successful Change Efforts in the Public Sector: An Employee’s Readiness for Change Perspective. Review of Public Personnel Administration, 39(3), 398–421. https://doi.org/10.1177/0734371X17729869
Harp, A. L. (2011). Effective change communication in the workplace.
Haselmayer, M., Meyer, T. M., & Wagner, M. (2019). Fighting for attention: Media coverage of negative campaign messages. Party Politics, 25(3), 412–423. https://doi.org/10.1177/1354068817724174
Hecht, M. L. (1984). Persuasive efficacy: A study of the relationships among type and degree of change, message strategies, and satisfying communication. Western Journal of Speech Communication, 48(4), 373–389. https://doi.org/10.1080/10570318409374171
Helpap, S. (2015). The Impact of Power Distance Orientation on Recipients’ Reactions to Participatory Versus Programmatic Change Communication. The Journal of Applied Behavioral Science, 52(1), 5–34. https://doi.org/10.1177/0021886315617530
Klein, S. M. (1996). A management communication strategy for change. Journal of Organizational Change Management, 9(2), 32–46. https://doi.org/10.1108/09534819610113720
Malek, R., & Yazdanifard, A. P. D. R. (2012). Communication as a Crucial Lever in Change Management. International Journal of Research in Management & Technology, 2, 2249–9563.
Matos Marques Simoes, P., & Esposito, M. (2014). Improving change management: How communication nature influences resistance to change. Journal of Management Development, 33(4), 324–341. https://doi.org/10.1108/JMD-05-2012-0058
Saina, P. C., & Muya, J. N. (2015). Meeting the Challenges of Human Resource Management: A Communication Perspective. Retrieved from
Suh, J., & Battaglio, P. (2021). Assessing the Mediating Effect of Internal Communication on Strategic Human Resource Management and Perceived Performance: An Intersectoral Comparison. Review of Public Personnel Administration, 42(3), 464–491. https://doi.org/10.1177/0734371X21994185
Torppa, C. B., & Smith, K. L. (2011). Organizational Change Management: A Test of the Effectiveness of a Communication Plan. Communication Research Reports, 28(1), 62–73. https://doi.org/10.1080/08824096.2011.541364
Wang, E. T. G., Lin, C. C.-L., Jiang, J. J., & Klein, G. (2007). Improving enterprise resource planning (ERP) fit to organizational process through knowledge transfer. International Journal of Information Management, 27(3), 200–212. https://doi.org/10.1016/j.ijinfomgt.2007.02.002