Main Article Content
Abstract
This literature review examines how human resource management (HRM) practices, psychological safety, and employee voice contribute to strengthening positive employee relations and improving organizational outcomes. Using a structured narrative review approach, this study synthesizes peer-reviewed literature published primarily between 2023 and 2025, supplemented by seminal works on psychological safety, employee voice, social exchange theory, and organizational justice. The literature search covered major academic databases and publishing platforms, including Scopus-related records, Web of Science-related records, ScienceDirect, Emerald Insight, Taylor & Francis Online, Wiley Online Library, SAGE Journals, Frontiers, SpringerLink, PubMed, JSTOR, and Google Scholar. Of the 312 initial records identified, 45 articles met the eligibility criteria, and 20 studies were selected for in-depth thematic synthesis. The findings indicate that HRM practices shape employee relations by promoting fairness, support, recognition, employee development, inclusion, and participation. Psychological safety reduces perceived interpersonal risks and enables employees to express ideas, concerns, warnings, and suggestions openly. Employee voice is more effective when organizations provide trusted communication channels, responsive leadership, fair opportunities to be heard, and credible follow-up mechanisms. This review contributes to the HRM literature by conceptualizing HRM as a relational system that connects psychologically safe participation with trust, organizational justice, employee engagement, organizational citizenship behavior, innovation, organizational learning, and performance.
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References
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- Cropanzano, R., Mitchell, M. S., & Mitchell, M. S. (2005). Social Exchange Theory : https://doi.org/10.1177/0149206305279602
- Dar, N., Kundi, Y. M., & Umrani, W. A. (2024). Leader-member exchange and discretionary work behaviors: The mediating role of perceived psychological safety. Leadership & Organization Development Journal, 45(4), 636–650. https://doi.org/10.1108/LODJ-03-2023-0156
- Dominic, A., Townsend, K., Wilkinson, A., & Edwards, M. (2025). Human Resource Management Review Time to voice ? A review and agenda for longitudinal employee voice research. Human Resource Management Review, 35(1), 101059. https://doi.org/10.1016/j.hrmr.2024.101059
- Edmondson, A. C., & Lei, Z. (2014). Psychological Safety : The History , Renaissance , and Future of an Interpersonal Construct. https://doi.org/10.1146/annurev-orgpsych-031413-091305
- Eldor, L., Fried, Y., Westman, M., Levi, A. S., Shipp, A. J., & Slowik, L. H. (2023). The limits of psychological safety: Nonlinear relationships with performance. Organizational Behavior and Human Decision Processes, 177, 104287. https://doi.org/10.1016/j.obhdp.2023.104287
- Farooq, S., Mir, A. A., Bhat, A. A., & Ajaz, A. (2025). A journal of the social and economic relations of work Exploring the nexus of psychological safety , organisation-based self-esteem and job satisfaction : the mediating role of employee voice. Labour and Industry, 00(00), 1–21. https://doi.org/10.1080/10301763.2025.2542050
- Fatoki, O. (2024). Inclusive leadership and employee voice behaviour: Serial mediating effects of psychological safety and affective commitment. Administrative Sciences, 14(9), 199. https://doi.org/10.3390/admsci14090199
- Hague, L., Barry, M., Mowbray, P. K., Wilkinson, A., & Avgar, A. (2025). Employee voice in healthcare: A systematic review. Journal of Health Organization and Management, 39(4), 518–530. https://doi.org/10.1108/JHOM-11-2023-0353
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- Iddrisu, I., & Mohammed, B. (2024). Investigating the influence of employee voice on public sector performance: The mediating dynamics of organizational trust and culture. Social Sciences & Humanities Open, 10, 101096. https://doi.org/10.1016/j.ssaho.2024.101096
- Jabbar, J. A., Haider, S., & Qureshi, M. U. (2023). Journal of Work and Organizational Psychology Moderated Mediation between High Performance Work Systems ( HPWS ) and Leadership. 39, 145–156.
- Kechen, R., Li, X., & Roxas, B. (2024). Psychological safety and psychosocial safety climate in workplace : A bibliometric analysis and systematic review towards a research agenda. Journal of Safety Research, 91(January), 1–19. https://doi.org/10.1016/j.jsr.2024.08.001
- Kim, Y. J., Lam, C. F., Oh, J., & Sohn, W. (2023). Employee constructive voice: An integrative review and a dyadic approach. Journal of Management. https://doi.org/10.1177/01492063221108654
- Lainidi, O., Johnson, J., Griffin, B., Koutsimani, P., Keyworth, C., Connor, D. B. O., Lainidi, O., Johnson, J., Griffin, B., Koutsimani, P., Mouratidis, C., Keyworth, C., Connor, D. B. O., & Associations, M. (2025). Associations between burnout , employee silence and voice : a systematic review and meta-analysis. Psychology & Health, 0(0), 1–21. https://doi.org/10.1080/08870446.2025.2509074
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- Mohammad, S. S., & Nazir, N. A. (2004). Employee Voice : A Systematic Literature Review. 1–15. https://doi.org/10.1177/23197145231153926
- Morrison, E. W. (2023). Employee voice and silence: Taking stock a decade later. Annual Review of Organizational Psychology and Organizational Behavior. https://doi.org/10.1146/annurev-orgpsych-120920-054654
- Mowbray, P. K., Gu, J., Chen, Z., Tse, H. H. M., & Wilkinson, A. (2024). How do tangible and intangible rewards encourage employee voice? The perspective of dual proactive motivational pathways. The International Journal of Human Resource Management. https://doi.org/10.1080/09585192.2024.2353660
- Ok, C., Choi, M., & Kim, H. E. (2025). The Effect of Psychological Safety Climate on Voice Behavior in Chinese Technology Innovation Companies : Focusing on the Moderating Effect of Guanxi with Team Leaders. 1–22.
- Peng, X. (2026). Age-inclusive HR practices and older workers ’ voice behavior : the role of job crafting toward strengths and negative age-based metastereotypes. (71872023), 2273–2292. https://doi.org/10.1108/PR-11-2022-0752
- Rekha, E., & Seshadri, V. (2025). Acta Psychologica Is connection the key ? The mediating role of psychological safety in the relationship between relatedness to employee engagement. 260(May).
- Shen, W., & Shen, L. (2025). Inclusive climates and employee voice behavior : the roles of voice efficacy and voice channel design. (December), 1–11. https://doi.org/10.3389/fpsyg.2025.1681910
- Silva, V. H., & Duarte, A. P. (2025). The role of work engagement and psychological safety in how socially responsible human resources management affects employee voice behaviour. International Journal of Organizational Analysis, 33(8), 2704–2728. https://doi.org/10.1108/IJOA-09-2024-4820
- Xu, Y., & Liu, B. (2023). Does justice matter in voice ? Inclusive leadership and employee voice : the moderating role of organizational justice perception. (December), 1–16. https://doi.org/10.3389/fpsyg.2023.1313922
- Ye, W., & Li, Z. (2024). The Impact of Socially Responsible Human Resource Management on Employees ’ Environmental Citizenship Behavior : The Role of Psychological Safety and Contingent Reward Leadership. (June), 1–14. https://doi.org/10.1177/21582440241254272
References
Ali, M., Yamin, Y., Taher, N., & Al, M. (2025). Acta Psychologica Achieving employee mental health through HR practices , spirituality and justice : Empirical findings from Saudi Arabian health sector using PLS-SEM approach. Acta Psychologica, 260(March), 105601. https://doi.org/10.1016/j.actpsy.2025.105601
Cropanzano, R., Mitchell, M. S., & Mitchell, M. S. (2005). Social Exchange Theory : https://doi.org/10.1177/0149206305279602
Dar, N., Kundi, Y. M., & Umrani, W. A. (2024). Leader-member exchange and discretionary work behaviors: The mediating role of perceived psychological safety. Leadership & Organization Development Journal, 45(4), 636–650. https://doi.org/10.1108/LODJ-03-2023-0156
Dominic, A., Townsend, K., Wilkinson, A., & Edwards, M. (2025). Human Resource Management Review Time to voice ? A review and agenda for longitudinal employee voice research. Human Resource Management Review, 35(1), 101059. https://doi.org/10.1016/j.hrmr.2024.101059
Edmondson, A. C., & Lei, Z. (2014). Psychological Safety : The History , Renaissance , and Future of an Interpersonal Construct. https://doi.org/10.1146/annurev-orgpsych-031413-091305
Eldor, L., Fried, Y., Westman, M., Levi, A. S., Shipp, A. J., & Slowik, L. H. (2023). The limits of psychological safety: Nonlinear relationships with performance. Organizational Behavior and Human Decision Processes, 177, 104287. https://doi.org/10.1016/j.obhdp.2023.104287
Farooq, S., Mir, A. A., Bhat, A. A., & Ajaz, A. (2025). A journal of the social and economic relations of work Exploring the nexus of psychological safety , organisation-based self-esteem and job satisfaction : the mediating role of employee voice. Labour and Industry, 00(00), 1–21. https://doi.org/10.1080/10301763.2025.2542050
Fatoki, O. (2024). Inclusive leadership and employee voice behaviour: Serial mediating effects of psychological safety and affective commitment. Administrative Sciences, 14(9), 199. https://doi.org/10.3390/admsci14090199
Hague, L., Barry, M., Mowbray, P. K., Wilkinson, A., & Avgar, A. (2025). Employee voice in healthcare: A systematic review. Journal of Health Organization and Management, 39(4), 518–530. https://doi.org/10.1108/JHOM-11-2023-0353
Hu, S., Nadeem, M. A., Luo, J., & Yi, X. (2024). The effects of psychological safety and employee voice behavior on flight attendants ’ mindful safety practices adoption. (September). https://doi.org/10.3389/fpubh.2024.1398815
Huang, Y., Sharma, A., & Yu, H. (2023). A systematic review of employee voice literature in hospitality. Journal of Hospitality and Tourism Management, 56, 532–542. https://doi.org/10.1016/j.jhtm.2023.08.012
Iddrisu, I., & Mohammed, B. (2024). Investigating the influence of employee voice on public sector performance: The mediating dynamics of organizational trust and culture. Social Sciences & Humanities Open, 10, 101096. https://doi.org/10.1016/j.ssaho.2024.101096
Jabbar, J. A., Haider, S., & Qureshi, M. U. (2023). Journal of Work and Organizational Psychology Moderated Mediation between High Performance Work Systems ( HPWS ) and Leadership. 39, 145–156.
Kechen, R., Li, X., & Roxas, B. (2024). Psychological safety and psychosocial safety climate in workplace : A bibliometric analysis and systematic review towards a research agenda. Journal of Safety Research, 91(January), 1–19. https://doi.org/10.1016/j.jsr.2024.08.001
Kim, Y. J., Lam, C. F., Oh, J., & Sohn, W. (2023). Employee constructive voice: An integrative review and a dyadic approach. Journal of Management. https://doi.org/10.1177/01492063221108654
Lainidi, O., Johnson, J., Griffin, B., Koutsimani, P., Keyworth, C., Connor, D. B. O., Lainidi, O., Johnson, J., Griffin, B., Koutsimani, P., Mouratidis, C., Keyworth, C., Connor, D. B. O., & Associations, M. (2025). Associations between burnout , employee silence and voice : a systematic review and meta-analysis. Psychology & Health, 0(0), 1–21. https://doi.org/10.1080/08870446.2025.2509074
Liang, J., Farh, C. I. C., & Farh, J. L. (2012). Psychological antecedents of promotive and prohibitive voice: A two-wave examination. Academy of Management Journal. https://doi.org/10.5465/amj.2010.0176
Mohammad, S. S., & Nazir, N. A. (2004). Employee Voice : A Systematic Literature Review. 1–15. https://doi.org/10.1177/23197145231153926
Morrison, E. W. (2023). Employee voice and silence: Taking stock a decade later. Annual Review of Organizational Psychology and Organizational Behavior. https://doi.org/10.1146/annurev-orgpsych-120920-054654
Mowbray, P. K., Gu, J., Chen, Z., Tse, H. H. M., & Wilkinson, A. (2024). How do tangible and intangible rewards encourage employee voice? The perspective of dual proactive motivational pathways. The International Journal of Human Resource Management. https://doi.org/10.1080/09585192.2024.2353660
Ok, C., Choi, M., & Kim, H. E. (2025). The Effect of Psychological Safety Climate on Voice Behavior in Chinese Technology Innovation Companies : Focusing on the Moderating Effect of Guanxi with Team Leaders. 1–22.
Peng, X. (2026). Age-inclusive HR practices and older workers ’ voice behavior : the role of job crafting toward strengths and negative age-based metastereotypes. (71872023), 2273–2292. https://doi.org/10.1108/PR-11-2022-0752
Rekha, E., & Seshadri, V. (2025). Acta Psychologica Is connection the key ? The mediating role of psychological safety in the relationship between relatedness to employee engagement. 260(May).
Shen, W., & Shen, L. (2025). Inclusive climates and employee voice behavior : the roles of voice efficacy and voice channel design. (December), 1–11. https://doi.org/10.3389/fpsyg.2025.1681910
Silva, V. H., & Duarte, A. P. (2025). The role of work engagement and psychological safety in how socially responsible human resources management affects employee voice behaviour. International Journal of Organizational Analysis, 33(8), 2704–2728. https://doi.org/10.1108/IJOA-09-2024-4820
Xu, Y., & Liu, B. (2023). Does justice matter in voice ? Inclusive leadership and employee voice : the moderating role of organizational justice perception. (December), 1–16. https://doi.org/10.3389/fpsyg.2023.1313922
Ye, W., & Li, Z. (2024). The Impact of Socially Responsible Human Resource Management on Employees ’ Environmental Citizenship Behavior : The Role of Psychological Safety and Contingent Reward Leadership. (June), 1–14. https://doi.org/10.1177/21582440241254272