Main Article Content
Abstract
This study aims to examine the relationship between Digital Content Marketing, Fashion Involvement, and Trust on Online Purchase Intention, with Electronic Word of Mouth (eWOM) acting as a mediating variable on the TikTok platform. The research focuses on active TikTok users who regularly engage in fashion-related purchases, providing insight into how digital engagement and consumer perceptions influence purchasing behavior in social commerce environments. A total of 200 potential respondents were targeted, and 130 valid responses were successfully collected using purposive sampling techniques. All respondents had experience purchasing fashion products at least once per month, ensuring the relevance of their consumption behavior to the research context. A quantitative approach was employed, utilizing Partial Least Squares–Structural Equation Modeling (PLS-SEM) with SmartPLS 4.1 software to analyze the proposed relationships. The findings reveal that Digital Content Marketing, Fashion Involvement, and Trust each have a positive and significant effect on Electronic Word of Mouth. This indicates that engaging digital content, strong personal involvement in fashion, and consumer trust collectively encourage users to share opinions, reviews, and recommendations online. Furthermore, Electronic Word of Mouth demonstrates a significant direct effect on Online Purchase Intention, confirming its critical role in shaping consumers’ buying decisions. Importantly, the results also show that Electronic Word of Mouth effectively mediates the influence of Digital Content Marketing, Fashion Involvement, and Trust on Online Purchase Intention. This suggests that while these antecedent variables directly enhance consumers’ perceptions, their impact on purchase intention is substantially strengthened through eWOM mechanisms. Overall, the study highlights the strategic importance of fostering credible digital content, building consumer trust, and encouraging positive eWOM to stimulate online purchase intentions within social media–based fashion markets.
Keywords
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References
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Amin, A.-. (2025). Examining the Impact of the Influential Factors of Customer Purchase Intentions: The Mediating Role of Electronic Word-of-Mouth. Journal of Posthumanism. https://doi.org/10.33182/joph.v5i1.3398
Anand, A., Sharma, M., Sharma, V., & Tripathi, S. (2023). Clicks to Carts: Digital Marketing’s Influence on Purchase Intentions. 2023 4th International Conference on Computation, Automation and Knowledge Management (ICCAKM), 1–6. https://doi.org/10.1109/ICCAKM58659.2023.10449618
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Bharej, K. (2025). Electronic Word of Mouth (eWOM) And Its Impact on Consumer Buying Behaviour. Journal of Information Systems Engineering and Management. https://doi.org/10.52783/jisem.v10i38s.7132
Bilal, M., Jianqiu, Z., Dukhaykh, S., Fan, M., & Trunk, A. (2021). Understanding the effects of eWOM antecedents on online purchase intention in China. Information (Switzerland), 12(5), 1–15. https://doi.org/10.3390/info12050192
Chantamas, M., Satanasavapak, P., & Visetbhakdi, A. (2020). The Role of Opinion Leadership Characteristics and Brand Commitment as Drivers of Brand-Related Electronic Word of Mouth (EWOM) in Social Networking Sites (SNS). ABAC Journal, 40.
Cheung, M., Pires, G., & Rosenberger, P. (2020). The influence of perceived social media marketing elements on consumer–brand engagement and brand knowledge. Asia Pacific Journal of Marketing and Logistics. https://doi.org/10.1108/apjml-04-2019-0262
Dasanayaka, D., & Karunarathne, E. (2024). Motives to engage electronic word of mouth: A case of fashion products marketed in Sri Lanka. Information Development. https://doi.org/10.1177/02666669241247563
Dewi, C., Mohaidin, Z., & Murshid, M. (2019). Determinants of online purchase intention: a PLS-SEM approach: evidence from Indonesia. Journal of Asia Business Studies. https://doi.org/10.1108/jabs-03-2019-0086
Escobar-Rodriguez, T., & Bonsón-Fernández, R. (2017). Analysing online purchase intention in Spain: fashion e-commerce. Information Systems and E-Business Management, 15, 599–622. https://doi.org/10.1007/s10257-016-0319-6
Feng, M., Feng, Y., & Li, Y. (2023). Online reviews, customer Q&As, and product sales: A PVAR approach. PLoS ONE, 18(11 November), 1–17. https://doi.org/10.1371/journal.pone.0290674
Fikram, G., Khaddapi, M., & Qamaruddin, M. Y. (2025). The Effect of Product Quality and Price on Purchase Decisions Through Influencer Marketing. 6, 90–104.
Fourinta, A., Supriyadi, D., & Setiawan, R. (2026). The Influence of Brand Equity and Product Innovation on Purchase Intention with Competitive Advantage as a Mediator : A Study on Mie Sedaap Consumers in Garut. 6, 410–426.
Gao, J. (2023). R-Squared (R2) – How much variation is explained? Research Methods in Medicine & Health Sciences, 5, 104–109. https://doi.org/10.1177/26320843231186398
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