Sugiarto, Sigit, and Vivi Octaviana. “Service Quality (SERVQUAL) Dimensions on Customer Satisfaction: Empirical Evidence from Bank Study”. Golden Ratio of Marketing and Applied Psychology of Business 1, no. 2 (June 28, 2021): 93 - 106. Accessed April 25, 2024. https://goldenratio.id/index.php/grmapb/article/view/103.