Lesbassa, Ricky Kurniawan, Erlina Lewerissa, Markus Imanuel Betoky, and Agus Aribowo. “The The Role of Customer Relationship Management in Customer Retention: Case Study for Ambon Traditional Restaurants”. Golden Ratio of Marketing and Applied Psychology of Business 6, no. 2 (March 8, 2026): 438–459. Accessed August 5, 2026. https://goldenratio.id/index.php/grmapb/article/view/1480.