HASRAT, Tasrik; ROSYADAH, Khairina. Usability Factors as Antecedent and Consequence on Business Strategy and SERVQUAL: Nielsen & Mack Approach. Golden Ratio of Marketing and Applied Psychology of Business, [S. l.], v. 1, n. 2, p. 81–92, 2021. DOI: 10.52970/grmapb.v1i2.80. Disponível em: https://goldenratio.id/index.php/grmapb/article/view/80. Acesso em: 6 may. 2026.