LESBASSA, Ricky Kurniawan; LEWERISSA, Erlina; BETOKY, Markus Imanuel; ARIBOWO, Agus. The The Role of Customer Relationship Management in Customer Retention: Case Study for Ambon Traditional Restaurants. Golden Ratio of Marketing and Applied Psychology of Business, [S. l.], v. 6, n. 2, p. 438–459, 2026. DOI: 10.52970/grmapb.v6i2.1480. Disponível em: https://goldenratio.id/index.php/grmapb/article/view/1480. Acesso em: 6 aug. 2026.