RAHMI, Nurfa Audea; RIDHANINGSI, Fitria. Service Quality and Innovation as Drivers of Customer Loyalty: The Mediating Role of Customer Satisfaction in the Context of Indonesian Railways. Golden Ratio of Marketing and Applied Psychology of Business, [S. l.], v. 6, n. 1, p. 202–216, 2025. DOI: 10.52970/grmapb.v6i1.1327. Disponível em: https://goldenratio.id/index.php/grmapb/article/view/1327. Acesso em: 6 may. 2026.