SUGIARTO, Sigit; OCTAVIANA, Vivi. Service Quality (SERVQUAL) Dimensions on Customer Satisfaction: Empirical Evidence from Bank Study. Golden Ratio of Marketing and Applied Psychology of Business, [S. l.], v. 1, n. 2, p. 93–106, 2021. DOI: 10.52970/grmapb.v1i2.103. Disponível em: https://goldenratio.id/index.php/grmapb/article/view/103. Acesso em: 6 may. 2026.