BUNGATANG, B.; REYNEL, R. The Effect of Service Quality Elements on Customer Satisfaction. Golden Ratio of Marketing and Applied Psychology of Business, [S. l.], v. 1, n. 2, p. 107–118, 2021. DOI: 10.52970/grmapb.v1i2.102. Disponível em: https://goldenratio.id/index.php/grmapb/article/view/102. Acesso em: 6 may. 2026.