[1]
Sugiarto, S. and Octaviana, V. 2021. Service Quality (SERVQUAL) Dimensions on Customer Satisfaction: Empirical Evidence from Bank Study. Golden Ratio of Marketing and Applied Psychology of Business. 1, 2 (Jun. 2021), 93–106. DOI:https://doi.org/10.52970/grmapb.v1i2.103.