Golden Ratio of Human Resource Management

How does Organizational Citizenship Behavior Influence The Service Quality of Bank Employees During The COVID-19 Pandemic? Evidence From in Bekasi, Indonesia

2024-02-20T14:15:25+00:00

This quantitative study investigates the relationship between organizational citizenship behavior (OCB) and service quality among 168 employees working in Bank Perkreditan Rakyat (BPR) establishments in East Bekasi, Indonesia. The research employs linear regression analysis to examine the extent to which OCB influences service quality within the context of BPRs. The sample was drawn from various BPRs in East Bekasi, utilizing structured surveys to collect data on employees' OCB and perceived service quality. The findings reveal a significant and positive relationship between organizational citizenship behavior and service quality. Specifically, employees who exhibit higher levels of OCB tend to contribute positively to the quality of services provided by BPRs. These results underscore the importance of fostering a culture of OCB within BPRs to enhance service quality and meet customer expectations effectively. The implications of this study extend to BPR managers and policymakers, highlighting the importance of promoting and incentivizing OCB among employees as a strategy for improving service quality and maintaining competitiveness in the financial services sector. Further research is recommended to explore additional factors that may influence the relationship between OCB and service quality and to validate the findings in different organizational contexts and geographical locations.

Organizational Commitment as Mediator Between Administrative Creativity and Job Performance among Department Managers at Al Hussein Bin Talal University

2023-12-24T03:35:07+00:00

The study examines the impact of organizational commitment on administrative creativity and job performance among department managers at Al Hussein bin Talal University. Job performance refers to managers' ability to accomplish their duties efficiently and effectively. Administrative creativity refers to managers' ability to generate innovative ideas and solutions. Organizational commitment is loyalty to an organization. Quantitative research will be used in the study. Surveys will be distributed to Al Hussein bin Talal University department managers to collect data. The study will use validated measures of administrative creativity, organizational commitment, and job performance. Statistical analyses will be performed to examine the relationships and mediating effects among the variables, such as correlation analysis and mediation analysis. This study will impact human resource management and organizational development practices at Al Hussein bin Talal University. The university can improve department manager performance by fostering a culture that encourages innovation and administrative creativity. In addition, understanding organizational commitment can improve employee commitment to the organization.

Unraveling the Dynamics of Performance Measurement: A Qualitative Study on Adopting Continuous and Datadriven Approaches in Performance Management

2024-04-20T16:49:10+00:00

This qualitative research explores the dynamics of performance measurement within organizations, focusing on the adoption of continuous and data-driven approaches. The study aims to understand the significance of real-time feedback, predictive analytics, and organizational culture in enhancing performance management practices. The research methodology involves a comprehensive literature review, synthesizing insights from diverse sources such as scholarly articles, books, and reports. Purposive sampling is employed to select relevant literature on performance measurement, data analytics, and organizational behavior. Data collection involves systematically gathering and analyzing information from selected sources, using techniques like content analysis and thematic coding. The findings highlight the importance of continuous performance measurement in driving organizational agility and strategic alignment. Additionally, the study identifies challenges related to data integration, quality assurance, and cultural resistance that organizations face in adopting data-driven approaches. Technological advancements, particularly in predictive analytics and machine learning, offer promising solutions to address these challenges and enhance performance measurement effectiveness. Overall, the research contributes to theoretical understanding and managerial practice by providing insights into the role of real-time feedback, predictive analytics, and organizational culture in performance management.

Apparatus Career Development Result of Structural to Functional Equalization

2023-12-22T11:11:48+00:00

This study examines the career development of government civil servants in the implementation of the policy of equalizing structural positions into functional positions and how the preparation of supporting factors and obstacles faced in the career development of the apparatus because of equalizing positions. The study employed a qualitative descriptive research method, with data collection through interviews, observation, and documentation of 11 informants in 4 regional apparatus of the city of Lubuklinggau, South Sumatra, Indonesia. The findings suggest that the equalization policy aimed at promoting the career progression of local government officers has not been fully effective. The other problems found are the ability of individual apparatus to collect credit numbers as proof of performance, mismatches of qualifications and competencies of positions, and work mechanisms that have not been adjusted after the equalization of positions. The recommendations of this study require adjustments to the work system, competency mapping, and priority training maps, as well as the preparation of counseling services for the apparatus resulting from the equalization of positions.