Mega, Sri Wulan, Arif Sugiono, and Andi Wijaya. 2025. “Evaluating Public Service Performance in Food Safety Certification: The Role of Human Resource Competence, Information Technology, and Process Transparency at BBPOM Bandar Lampung, Indonesia”. Golden Ratio of Human Resource Management 5 (2):548-66. https://doi.org/10.52970/grhrm.v5i2.1423.