SIREGAR, Edison; JUNIASTI, Riwandari; TOBING, Fery. How does Organizational Citizenship Behavior Influence The Service Quality of Bank Employees During The COVID-19 Pandemic? Evidence From in Bekasi, Indonesia. Golden Ratio of Human Resource Management, [S. l.], v. 4, n. 1, p. 01–16, 2024. DOI: 10.52970/grhrm.v4i1.350. Disponível em: https://goldenratio.id/index.php/grhrm/article/view/350. Acesso em: 3 mar. 2026.