Mega, S.W. et al. 2025. Evaluating Public Service Performance in Food Safety Certification: The Role of Human Resource Competence, Information Technology, and Process Transparency at BBPOM Bandar Lampung, Indonesia. Golden Ratio of Human Resource Management. 5, 2 (Jul. 2025), 548–566. DOI:https://doi.org/10.52970/grhrm.v5i2.1423.