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Abstract
Quality of life is an individual's assessment of their life, which can be influenced by burnout. Burnout is a work-related stress syndrome characterized by emotional exhaustion, a sense of low achievement, and depersonalization. This condition can negatively impact the quality of service, performance, and overall health of clinic employees. The objective of this study is to examine the relationship between burnout and quality of life among employees at the Dent Smile Dental Clinic in Jakarta. The research design employed is a descriptive correlational method with a cross-sectional approach. The sampling technique utilized is purposive sampling. The study's findings indicate that among the 60 employees at the Dent Smile Dental Clinic in Jakarta, 19 employees (31.7%) exhibited low levels of burnout, 17 employees (28.3%) displayed moderate burnout, 10 employees (16.7%) experienced relatively high burnout, and 14 employees (23.3%) were categorized as having high burnout. Meanwhile, 38 employees (63.3%) were found to have a moderate quality of life, 10 employees (16.7%) had a high quality of life, and 12 employees (20%) had a very high quality of life. Data analysis using the Chi-square test revealed no significant relationship between burnout and quality of life among employees at the Dent Smile Dental Clinic in Jakarta (p = 0.633). It is recommended that future research explore other factors influencing burnout, such as length of service, age, and gender.
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References
- Rahmalia, Y. (2015). Pengaruh reputasi klinik gigi terhadap rekomendasi dan loyalitas pasien. Jurnal Manajemen dan Pemasaran Jasa, 8(2), 187-198.
- Purwadianto. (2007). Prospek usaha klinik kesehatan Indonesia. Jakarta: ECG.
- Salim, O. C., Sudharma, N. I., & Kusumaratna, R. K. (2007). Validitas dan reliabilitas World Health Organization Quality of Life-BREF untuk mengukur kualitas hidup lanjut usia. Universa Medicina, 26(1), 27-34.
- Permatasari, E. D., & Damayanti, N. A. (2017). Analisis beban kerja tenaga kesehatan di Puskesmas Pacarkeling Surabaya. Jurnal Manajemen Kesehatan Indonesia, 5(1), 67-73.
- Tanudjaya, P. K. (2014). Pengaruh kualitas pelayanan klinik gigi terhadap kepuasan dan kepercayaan pasien sehingga meningkatkan keinginan untuk berobat kembali. Jurnal Manajemen dan Pemasaran Jasa, 10(3), 211-220.
- Sujanah, W., Pratiwi, A. D., & Akifah, A. (2021). Faktor-faktor yang berhubungan dengan burnout syndrome pada perawat di RSUD Bahteramas, Sulawesi Tenggara. Jurnal Kesehatan Masyarakat (Undip), 9(5), 675–680. https://doi.org/10.14710/jkm.v9i5.30697
- Fajarrid. (2011). Kedokteran Gigi Klinik. Surabaya: EGC.
- Soedarjadi. (2009). Hak dan Kewajiban Pekerja Pengusaha. Yogyakarta: Pustaka Yustisia.
- Republik Indonesia. (2003). Undang-Undang Nomor 13 Tahun 2003 Tentang Ketenagakerjaan.
- Republik Indonesia. (1969). Undang-Undang Nomor 14 Tahun 1969.
- Departemen Kesehatan RI. (1996). Pedoman Praktik Pemantauan Gizi Orang Dewasa. Jakarta: Depkes.
- Napitupulu, B. T., & Benedict, I. (2019). Hubungan penempatan dan pengembangan pegawaian dengan prestasi kerja pada Pardede International Hotel Medan. Jurnal Akomodasi Agung, 3(2), 123-130.
- Wahyono, T. E. (2022). Strategi peningkatan kinerja karyawan. Jurnal Ekonomi dan Manajemen, 2(2), 45-52.
- Ulfa, L., Muchlis, N., & Sundari. (2022). Pengaruh beban kerja dokter gigi terhadap tingkat kepuasan kerja dan kinerja saat pandemi covid di Klinik Kimia Farma Kota Makassar. Journal of Muslim Community Health (JMCH), 5(1), 25-32.
- Maslach, C., Jackson, S. E., & Leiter, M. P. (2015). MBI: The Maslach burnout inventory: Manual. Palo Alto: Consulting Psychologists Press.
- Davis, K., & Newstroom, J. W. (1985). Human Behavior at Work: Organization behavior (7th ed.). Singapore: McGraw Hill Publishing Co.
- Porter, M. E. (2007). Strategi bersaing: competitive strategy. Tangerang: Karisma Publishing Group.
- Campayo, G. J., Puebla, G. M., & Herrera, M. P. (2016). Burnout syndrome and demotivation among health care personnel. Actas Dermo-Sifiliográficas, 107(5), 400-406.
- Maslach Burnout Inventory-Human Services Survey (MBI-HSS) Versi Bahasa Indonesia: Studi Validasi Konstruk pada Anggota Polis. (2020). Jurnal Kesehatan, 12(1), 88-94.
- Yulianti, H. (2020). Maslach burnout inventory-Human Services Survey (MBI-HSS) Versi Bahasa Indonesia: Studi Validasi Konstruk pada Anggota Polis. Jurnal Psikologi Indonesia, 10(3), 145-152.
- Kiling, I. Y., & Bunga, B. N. (2019). Pengukuran dan faktor kualitas hidup pada orang usia lanjut. Journal of Health Behavior Science, 1(3), 149–165.
- WHOQOL Group. (1993). Study protocol for the World Health Organization project to develop a Quality of Life Assessment Instrument (the WHOQOL). Quality of Life Research, 2, 153-159.
- Putri, B. D., Handayani, N. S., & Ekayafita, S. Z. (2021). The Indonesian version of SF-36 questionnaire: validity and reliability testing in Indonesian healthcare workers who handle infectious diseases. Indian Journal of Forensic Medicine and Toxicology, 15(2), 3457-3463.
- Sudirman, J. (2022). Dimensi pengukuran kualitas hidup di beberapa negara. Jurnal Pallangga Praja, 4(1), 12-20.
- Mashuri, Y. A., Primaningtyas, W., & Hastuti, H. (2022). Burnout dan kualitas hidup civitas akademi masa pandemi covid-19: studi di Universitas Sebelas Maret. Jurnal Biomedika, 14(1), 85-94.
- Ratnaningrum, N., Susanti, I. H., & Kurniawan, W. E. (2024). Hubungan burnout dengan kualitas hidup pada perawat di RST Wijayakusuma Purwokerto. Jurnal Ilmiah Wahana Pendidikan, 10(10), 85-92.
- Goncalves, F., & Gaudencio, M. (2023). Burnout and quality of life in Portuguese healthcare professionals working in oncology and palliative care—a preliminary study. BMC Palliative Care, 22(155), 1-12.
- Alotni, M. A., & Elgazzar, S. E. (2020). Investigation of burnout, its associated factors and its effect on the quality of life of critical care nurses working in Buraydah Central Hospital at Qassim Region, Saudi Arabia. The Open Nursing Journal, 14, 120-130.
- McCormack, N., & Cotter, C. (2013). Managing burnout in the workplace: A guide for information. Witney: Chandos Publishing.
- Maslach, C. (2014). Handbook on prevention of burn-out and control. California: Mind Garden Inc.
- Vega, L., & Toscano, W. (2018). Handbook of leisure, physical activity, sports, recreation, and quality of life. Buenos Aires: Springer.
- Tandilangi, A. A., & Ticoalu, J. (2022). Hubungan burnout dengan kualitas hidup pada perawat di RSUD Maria Walanda Maramis. Jurnal Kesehatan Indonesia, 5(2), 102-110.
- Suprajitno. (2016). Pengantar riset keperawatan. Jakarta Selatan: Pusdik SDM Kesehatan.
- Carsel, S. (2018). Metodologi penelitian kesehatan dan pendidikan. Yogyakarta: Penebar Media.
- Purba, F., Hunfeld, J., Iskandarsyah, A., Fitriana, T., Sadarjoen, S., Passchier, J., & Busschbach, J. (2018). Quality of life of the Indonesian general population: test-retest reliability and population norms of the EQ-5D-5L and WHOQOL-BREF. PLOS ONE, 13(5), 1-15. https://doi.org/10.1371/journal.pone.0197098x.
References
Rahmalia, Y. (2015). Pengaruh reputasi klinik gigi terhadap rekomendasi dan loyalitas pasien. Jurnal Manajemen dan Pemasaran Jasa, 8(2), 187-198.
Purwadianto. (2007). Prospek usaha klinik kesehatan Indonesia. Jakarta: ECG.
Salim, O. C., Sudharma, N. I., & Kusumaratna, R. K. (2007). Validitas dan reliabilitas World Health Organization Quality of Life-BREF untuk mengukur kualitas hidup lanjut usia. Universa Medicina, 26(1), 27-34.
Permatasari, E. D., & Damayanti, N. A. (2017). Analisis beban kerja tenaga kesehatan di Puskesmas Pacarkeling Surabaya. Jurnal Manajemen Kesehatan Indonesia, 5(1), 67-73.
Tanudjaya, P. K. (2014). Pengaruh kualitas pelayanan klinik gigi terhadap kepuasan dan kepercayaan pasien sehingga meningkatkan keinginan untuk berobat kembali. Jurnal Manajemen dan Pemasaran Jasa, 10(3), 211-220.
Sujanah, W., Pratiwi, A. D., & Akifah, A. (2021). Faktor-faktor yang berhubungan dengan burnout syndrome pada perawat di RSUD Bahteramas, Sulawesi Tenggara. Jurnal Kesehatan Masyarakat (Undip), 9(5), 675–680. https://doi.org/10.14710/jkm.v9i5.30697
Fajarrid. (2011). Kedokteran Gigi Klinik. Surabaya: EGC.
Soedarjadi. (2009). Hak dan Kewajiban Pekerja Pengusaha. Yogyakarta: Pustaka Yustisia.
Republik Indonesia. (2003). Undang-Undang Nomor 13 Tahun 2003 Tentang Ketenagakerjaan.
Republik Indonesia. (1969). Undang-Undang Nomor 14 Tahun 1969.
Departemen Kesehatan RI. (1996). Pedoman Praktik Pemantauan Gizi Orang Dewasa. Jakarta: Depkes.
Napitupulu, B. T., & Benedict, I. (2019). Hubungan penempatan dan pengembangan pegawaian dengan prestasi kerja pada Pardede International Hotel Medan. Jurnal Akomodasi Agung, 3(2), 123-130.
Wahyono, T. E. (2022). Strategi peningkatan kinerja karyawan. Jurnal Ekonomi dan Manajemen, 2(2), 45-52.
Ulfa, L., Muchlis, N., & Sundari. (2022). Pengaruh beban kerja dokter gigi terhadap tingkat kepuasan kerja dan kinerja saat pandemi covid di Klinik Kimia Farma Kota Makassar. Journal of Muslim Community Health (JMCH), 5(1), 25-32.
Maslach, C., Jackson, S. E., & Leiter, M. P. (2015). MBI: The Maslach burnout inventory: Manual. Palo Alto: Consulting Psychologists Press.
Davis, K., & Newstroom, J. W. (1985). Human Behavior at Work: Organization behavior (7th ed.). Singapore: McGraw Hill Publishing Co.
Porter, M. E. (2007). Strategi bersaing: competitive strategy. Tangerang: Karisma Publishing Group.
Campayo, G. J., Puebla, G. M., & Herrera, M. P. (2016). Burnout syndrome and demotivation among health care personnel. Actas Dermo-Sifiliográficas, 107(5), 400-406.
Maslach Burnout Inventory-Human Services Survey (MBI-HSS) Versi Bahasa Indonesia: Studi Validasi Konstruk pada Anggota Polis. (2020). Jurnal Kesehatan, 12(1), 88-94.
Yulianti, H. (2020). Maslach burnout inventory-Human Services Survey (MBI-HSS) Versi Bahasa Indonesia: Studi Validasi Konstruk pada Anggota Polis. Jurnal Psikologi Indonesia, 10(3), 145-152.
Kiling, I. Y., & Bunga, B. N. (2019). Pengukuran dan faktor kualitas hidup pada orang usia lanjut. Journal of Health Behavior Science, 1(3), 149–165.
WHOQOL Group. (1993). Study protocol for the World Health Organization project to develop a Quality of Life Assessment Instrument (the WHOQOL). Quality of Life Research, 2, 153-159.
Putri, B. D., Handayani, N. S., & Ekayafita, S. Z. (2021). The Indonesian version of SF-36 questionnaire: validity and reliability testing in Indonesian healthcare workers who handle infectious diseases. Indian Journal of Forensic Medicine and Toxicology, 15(2), 3457-3463.
Sudirman, J. (2022). Dimensi pengukuran kualitas hidup di beberapa negara. Jurnal Pallangga Praja, 4(1), 12-20.
Mashuri, Y. A., Primaningtyas, W., & Hastuti, H. (2022). Burnout dan kualitas hidup civitas akademi masa pandemi covid-19: studi di Universitas Sebelas Maret. Jurnal Biomedika, 14(1), 85-94.
Ratnaningrum, N., Susanti, I. H., & Kurniawan, W. E. (2024). Hubungan burnout dengan kualitas hidup pada perawat di RST Wijayakusuma Purwokerto. Jurnal Ilmiah Wahana Pendidikan, 10(10), 85-92.
Goncalves, F., & Gaudencio, M. (2023). Burnout and quality of life in Portuguese healthcare professionals working in oncology and palliative care—a preliminary study. BMC Palliative Care, 22(155), 1-12.
Alotni, M. A., & Elgazzar, S. E. (2020). Investigation of burnout, its associated factors and its effect on the quality of life of critical care nurses working in Buraydah Central Hospital at Qassim Region, Saudi Arabia. The Open Nursing Journal, 14, 120-130.
McCormack, N., & Cotter, C. (2013). Managing burnout in the workplace: A guide for information. Witney: Chandos Publishing.
Maslach, C. (2014). Handbook on prevention of burn-out and control. California: Mind Garden Inc.
Vega, L., & Toscano, W. (2018). Handbook of leisure, physical activity, sports, recreation, and quality of life. Buenos Aires: Springer.
Tandilangi, A. A., & Ticoalu, J. (2022). Hubungan burnout dengan kualitas hidup pada perawat di RSUD Maria Walanda Maramis. Jurnal Kesehatan Indonesia, 5(2), 102-110.
Suprajitno. (2016). Pengantar riset keperawatan. Jakarta Selatan: Pusdik SDM Kesehatan.
Carsel, S. (2018). Metodologi penelitian kesehatan dan pendidikan. Yogyakarta: Penebar Media.
Purba, F., Hunfeld, J., Iskandarsyah, A., Fitriana, T., Sadarjoen, S., Passchier, J., & Busschbach, J. (2018). Quality of life of the Indonesian general population: test-retest reliability and population norms of the EQ-5D-5L and WHOQOL-BREF. PLOS ONE, 13(5), 1-15. https://doi.org/10.1371/journal.pone.0197098x.