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Abstract
This study investigates the influence of Work Motivation, Work Environment, and Work Culture on Employee Performance at Rensa Sofyan Hotel, a three-star hotel located in East Jakarta. The research was conducted in response to a noticeable decline in employee performance over the years 2020 to 2022. Using a quantitative research approach, data were collected through the distribution of structured questionnaires to employees. The population in this study consisted of all employees at Rensa Sofyan Hotel, and a sample of 40 respondents was selected for analysis. The variables measured include work motivation (X1), work environment (X2), work culture (X3), and employee performance (Y), with each measured using a five-point Likert scale. Data analysis techniques included validity and reliability tests, normality test, F-test, t-test, and coefficient of determination (R²). The results revealed that work motivation had a positive and significant effect on employee performance, while work environment and work culture showed no significant effect when tested individually. However, when analyzed simultaneously, all three independent variables had a significant joint influence on performance. The study concludes that employee motivation plays a dominant role in shaping performance outcomes, offering useful implications for human resource management strategies in the hospitality sector.
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References
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References
Adha, R. N., Qomariah, N., & Hafidzi, A. H. (2019). Pengaruh motivasi kerja, lingkungan kerja, budaya kerja terhadap kinerja karyawan dinas sosial kabupaten Jember. Jurnal Penelitian IPTEKS, 4(1), 47–62.
Al Banin, Q., Eliyana, A., & Latifiyah, E. R. (2020). Enhancing employee performance with work motivation as a mediation variable. Systematic Reviews in Pharmacy, 11(9), 333–346.
Darmawan, D., Mardikaningsih, R., Sinambela, E. A., Arifin, S., Putra, A. R., Hariani, M., Irfan, M., Al Hakim, Y. R., & Issalillah, F. (2020). The quality of human resources, job performance, and employee loyalty. International Journal of Psychosocial Rehabilitation, 24(3), 2580–2592.
Diamantidis, A. D., & Chatzoglou, P. (2019). Factors affecting employee performance: an empirical approach. International Journal of Productivity and Performance Management, 68(1), 171–193.
Fadhila, N., & Sulistiyani, E. (2021). Motivation, working environment, and career development influence employees’ loyalty. AFEBI Management and Business Review, 6(2), 140–148.
Ghozali, I. (2018). Aplikasi Analisis Multivariate dengan Program SPSS. Badan Penerbit Universitas Diponegoro.
Hamzah, A. A., & Shamsudin, M. F. (2020). Why is customer satisfaction important to a business? Journal of Undergraduate Social Science and Technology, 1(1).
Handoyo, S., Suharman, H., Ghani, E. K., & Soedarsono, S. (2023). A business strategy, operational efficiency, ownership structure, and manufacturing performance: The moderating role of market uncertainty and competition intensity and its implication on open innovation. Journal of Open Innovation: Technology, Market, and Complexity, 9(2), 100039.
Khan, N., Hassan, A. U., Fahad, S., & Naushad, M. (2020). Factors affecting the tourism industry and its impacts on the global economy. Available at SSRN 3559353.
Mangkunegara, A. A. A. P. (2019). Manajemen sumber daya manusia perusahaan. Remaja Rosdakarya.
Rivaldo, Y., & Nabella, S. D. (2023). Employee performance: Education, training, experience, and work discipline. Calitatea, 24(193), 182–188.
Sugiyono. (2016). Metodologi Penelitian. Alfabeta.
Sulistyaningsih, E., Murti, W., & Ratnasih, C. (2024). Analysis of e-marketing strategy and business innovation in optimizing service quality improvement and its effect on MSME income. ADI Journal on Recent Innovation, 5(2), 155–167.